Front Desk Agent (Reservation Registration)

Description

Job Summary: The professional will be responsible for performing check-ins and check-outs, attending to guests, managing registrations and accounts, providing guidance, operating front desk systems, and supporting other departments. Key Highlights: 1. Welcoming and proactive service to guests and event clients 2. Accurate management of guest registrations and accounts 3. Supporting other hotel departments to ensure customer experience **Occupation:** Front Desk Agent / Customer Service R$ **Salary Expectation** Not specified **Number of Positions** 1 **Working Hours** Not specified **Education Level** Bachelor's degree (in progress) **City** Juiz de Fora \- MG * R$ **Salary Range** Not specified * **Number of Positions** 1 * **Working Hours** Not specified * **Education Level** Bachelor's degree (in progress) * **City** Juiz de Fora \- MG Applications for this opportunity are open until **02/17/2026** ### **Job Description** Perform check\-ins and check\-outs, ensuring data accuracy and courteous service; attend to guests and event clients with warmth, attention, and proactivity; manage guest registrations and account entries, ensuring correct maintenance and updating of information; execute billing, issuance of invoices, and account closures according to established standards; provide general guidance, answer questions, and resolve requests promptly and empathetically; operate front desk systems and controls responsibly and systematically; support other hotel departments whenever necessary, ensuring seamless service delivery and prioritizing customer experience. ### **Prerequisites** Completed high school (bachelor's degree in Tourism, Hospitality, or related fields preferred, either in progress or completed); prior experience in customer service; intermediate English proficiency for conversation; computer literacy, especially Microsoft Office suite and typing skills; strong verbal and written communication skills with a professional demeanor; ability to interact effectively with people and serve the public; capacity to work collaboratively in a team, with cooperation and empathy; flexibility in working hours, including weekends and holidays; willingness, proactivity, and eagerness to learn. ### **Benefits** Meal Voucher + Attendance Bonus (credited to Meal Voucher); on-site meals; discounts at affiliated pharmacies; life insurance; SESC and Senac partnerships; study grants; transportation allowance or fuel subsidy; Unimed health plan (after 3 months); Uniodonto dental plan (after 3 months). ### **Notes** Work Schedule System: 6 days on / 1 day off. Employment Type: CLT (Consolidated Labor Laws) Applications for this opportunity are open until **02/17/2026** #### **About the Company** #### **Location** *RUA CHANCELER OSWALDO ARANHA 20 • SAO MATEUS • 36\.025\-007 • Juiz de Fora \- MG*