CAD Implementation Technician

Description

Job Summary: We are seeking a CAD Implementation Technician to deliver trainings, provide customer support, install and configure software, and create technical content. Key Highlights: 1. Conduct remote and/or on-site implementations and trainings 2. Provide customer support 3. Create technical content for the knowledge base With over 36 years of history, SKA is **the leader in providing technological solutions for industry across Latin America.** Founded in Joinville (SC), our company employs over 600 professionals across 15 strategically located offices serving manufacturing facilities nationwide. On a daily basis, we implement solutions that deliver connectivity, innovation, agility, and numerous other benefits to our 5,000+ active customers. To continue enhancing business and individual success, we are seeking a professional to join us as a **CAD Implementation Technician.** **RESPONSIBILITIES AND DUTIES** * Conduct remote and/or on-site implementations and trainings; * Provide customer support via e\-mails, phone calls, and remote and/or on-site meetings; * Perform remote and/or on-site software installation and configuration; * Create technical content for the knowledge base: articles, technical instructions (TI), and technical documentation; * Ensure proper registration, documentation, and closure of support tickets; * Develop and maintain technical documents in our knowledge base (SKA Customer Portal); * Continuously maintain and expand knowledge of SKA’s procedures, products, and services; **REQUIREMENTS AND QUALIFICATIONS** * Completed or ongoing Bachelor’s degree in Mechanical Engineering or Technical Diploma in Mechanics; * Experience in project development; * Experience with CAD software; * Willingness to travel throughout Brazil; * Driver’s license category B. **PREFERRED QUALIFICATION** * Intermediate English proficiency. **ADDITIONAL INFORMATION** * Employment type: CLT (Consolidation of Labor Laws); * Working hours: Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM. * Work arrangement: On-site in Curitiba/PR. **BENEFITS** * Sodexo Meal or Food Allowance: To meet employee needs, we offer two flexible options tailored to your personal situation. * Transportation Voucher: For employees requiring public transportation, we provide a transportation voucher. * Unimed Health Insurance (no co-payment) and MetLife Dental Insurance: Recognizing the importance of maintaining good health, we offer comprehensive health and dental coverage for employees and their dependents; * Wellhub: We partner with this platform to facilitate access to fitness activities and gyms, plus numerous other benefits for you and your dependents; * Partnerships with educational institutions: Learning is encouraged at SKA; therefore, we offer exclusive discounts at our partner universities; * Life Insurance: To support the well-being of our employees and their families, we provide life insurance for all employees; * Company Anniversary Voucher: Each year you complete with our team, you’ll receive a gift card redeemable as you prefer; * Guapeco: At SKA, well-being extends to the entire family—including pets with feathers, paws, or wings. We offer pet health insurance plans, ensuring greater care, protection, and quality of life for those who are also part of your story. Our teams comprise professionals from diverse areas, genders, races, ages, sexual orientations, religions, nationalities, and more. With our mission to connect people, processes, and technologies, we believe in developing every individual—and we count on you to drive digital transformation. **Will you join us in this mission?**