QUALITY TECHNICIAN - MATO GROSSO STATE

Description

**Job Description**: Responsible for ensuring the quality of Movplan products for end customers through technical field visits, replacement and diagnosis of electronic equipment, user training, and continuous alignment with the company's Quality department. Key Responsibilities: * Conduct technical field visits to address and resolve incidents related to products (recharge cabinets and interactive whiteboards). * Perform replacement of defective products or electronic components, following company procedures. * Diagnose electronic failures, identify root causes, and document cases. * Deliver training to customers and partners on correct usage, basic maintenance, and operation of products. * Record and report non-conformities, incidents, and field feedback to the Quality department. * Collaborate with the Quality team in analyzing field data, proposing product improvements, and updating processes. * Uphold Movplan's positive image in customer interactions by delivering excellent technical service. Technical Requirements: * Education in Electronics, Electrotechnics, Mechatronics, or related fields (technical or higher education). * Experience in maintenance or technical support for electronic equipment. * Proficiency in diagnosing electrical/electronic failures. * Basic knowledge of quality (standards, records, non-conformities) — desirable. * Willingness to travel and conduct external technical visits. * Valid driver's license (Brazilian CNH Category B). Behavioral Profile: * Clear and didactic communication skills for delivering training and technical support. * Organized and detail-oriented when recording incidents and documentation. * Proactive and autonomous when working in the field with minimal direct supervision. * Customer-oriented mindset and commitment to problem resolution. * Ability to collaborate with internal teams (Quality, Engineering). **Location** **Employment Type** **Work Model** Cuiabá, MT, BR Full-time CLT Hybrid