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Job Summary: This role involves humanized patient reception, managing demands, scheduling, administrative support, and ensuring information confidentiality within a diverse healthcare team. Key Highlights: 1. Humanized patient reception 2. Support for the multidisciplinary team 3. Work environment that values diversity **We are Unimed Cuiabá!** With 50 years in the Supplementary Health market, Unimed Cuiabá is part of the world’s largest medical cooperative. We were founded with a vocation for care—and that is what drives us. We are over one thousand employees united by the same ideal: caring for health. Our own network comprises a Hospital, Adult and Pediatric Emergency Care Units, a Pharmaceutical Distribution Center, Pharmacies, a Vaccination Center, a Wound Care Center, a Biological Infusion Center, a Preventive Medicine Center – “Viver Bem”, Physical Therapy, Specialized Therapy Clinics, Medical Offices, an Easy Outpatient Clinic, Telemedicine, a Continuous Care Network, and an Administrative Headquarters. We value diversity, inclusion, and respect, as we believe these principles foster innovation, enhance the work environment, and generate exceptional results. Everyone is welcome here! **Want to join this team? Check whether any of our current opportunities align with your profile and join us on this journey.** **Responsibilities and Duties** **A brief overview of your daily routine:** * Perform initial patient and companion reception, delivering humanized, clear, and ethical service in accordance with Unimed’s service standards and institutional training; * Register and route patient requests, entering data into systems and forwarding them to responsible departments via internal systems and institutional workflows; * Manage and monitor professionals’ schedules, confirming, adjusting, and rescheduling appointments through the scheduling system and direct contact with parents/guardians; * Contribute to appropriate resolution of requests by identifying and directing complex inquiries to competent personnel, in compliance with institutional protocols and internal communication flows; * Issue referrals and authorizations, supporting administrative processes related to appointments through systems and operational guidance; * Confirm scheduled appointments in advance via telephone, corporate WhatsApp, and the scheduling system, thereby enhancing schedule effectiveness, reducing no-shows, and ensuring continuity of patient care; * Maintain up-to-date knowledge of basic clinic and Unimed information to provide accurate, clear, and institutionally aligned guidance, supported by supervision and management; * Support the multidisciplinary team and administrative supervision by organizing information and assisting with daily processes through internal communication and administrative systems; * Ensure correct patient identification and registration, guaranteeing accuracy of administrative information by verifying documents, performing registrations and data updates via corporate systems and document verification; * Preserve client confidentiality by strictly adhering to institutional confidentiality and ethics standards; * Ensure proper administrative and operational recording of performed services via institutional systems, in compliance with operational manuals and guidelines; * Contribute to achieving operational and clinical performance indicators by delivering services within established deadlines and quality standards. **Requirements and Qualifications** **What you need to have:** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Prior experience in customer service; * Availability to work Monday through Friday, 10:00 AM–7:00 PM, and Saturdays, 8:00 AM–12:00 PM. **Additional Information** **We highly value our employees—the driving force behind our institution. We focus on well-being, offering benefits and promoting optimal working conditions.** **Check out some of the available benefits:** * **Unimed Fácil** health plan covering spouses and children (with co-payment); * Dental plan covering spouses and children; * Meal allowance; * On-site meals; * Childcare assistance, subject to eligibility; * Life insurance; * Transportation allowance; * Birthday gift; * Asfunimed—Employee Association offering volleyball and functional fitness classes, plus partnerships with educational institutions and beauty salons; **If you meet the job prerequisites, do not hesitate to apply and please observe the following instructions:** Throughout the selection process, all communication will occur via email or phone. Please ensure your contact details remain updated and regularly check your inbox—including your spam folder. In case of negative feedback, stay motivated and watch for other emerging opportunities. **Join the Unimed Cuiabá team and be part of the challenge to transform supplementary health in Mato Grosso!** We seek committed professionals ready to tackle the greatest challenge facing any health operator: delivering the best possible care to our beneficiaries in a dynamic and demanding environment. In a world where healthcare needs continuously grow, it is essential that we distinguish ourselves through excellence in service, operational efficiency, and continuous innovation. Unimed Cuiabá provides comprehensive care to its customers so they can fully enjoy life. Our services and interactions are grounded in safety, humanization, and quality-of-life promotion. As part of our team, you will have the opportunity to experience the Unimed way of caring—collaborating to develop creative and effective solutions, and contributing to the well-being and quality of life of our community. If you are passionate about health and eager to make a difference in people’s lives, join our team! Explore our available positions and join us! For 50 years in the Supplementary Health market, Unimed Cuiabá has been part of the world’s largest medical cooperative. We were born with a **vocation for care**, and that is what drives us. Our commitment is to **provide high-quality health services to our beneficiaries**, aligned with technological innovations and ensuring maximum patient safety. To achieve this, we **prioritize an engaged team**, a **healthy work environment**, and **ongoing training initiatives**. We value diversity, inclusion, and respect, as we believe these principles foster innovation, enhance the work environment, and generate exceptional results. Everyone is welcome here! **\#SouUnimed \#UnimedCuiaba \#SangueVerde \#Unimedianos**
