Job Summary: The Logistics Assistant will be responsible for managing incidents involving transported goods, from identification through final resolution—including exchanges, returns, or compensation. Key Highlights: 1. Will support the management of incidents related to shortages, exchanges, and damages 2. Will monitor pending items and ensure deadlines are met 3. Will contribute to excellence in logistics solutions We are seeking a Logistics Assistant to carry out processes of locating, analyzing, and evaluating cases involving shortages, damages, and other incidents related to transported goods—up to final resolution via exchange, return, or customer compensation. **Responsibilities and Duties** * Register and track incidents related to shortages, exchanges, and damages. * Monitor pending items and ensure deadlines are met. * Respond to service requests and assess goods in critical cases. * Update systems and report progress to leadership. * Finalize investigations and prepare compensation procedures. * Store, sort, and allocate goods according to established procedures. * Comply with company policies, standards, and SOPs. * Safeguard resources and maintain departmental organization. * Support colleagues and share knowledge. * Perform related tasks as required. **Requirements and Qualifications** **Education** * Completed High School **Specific Knowledge** * SSW * Microsoft Office – Basic * Customer Service – Advanced **Additional Information** Transportation Allowance; On-site meals; Basic Food Basket; Meal Voucher; Gas Voucher; Health Plan (Unimed – 50% covered); PPR – Profit-Sharing Program; Career, Position, and Salary Plan; Internal Parking; Birthday Day Off; Partnership with SEST SENAT (dentist, nutritionist, psychologist, club, and gym); “Love Package”. **Since 1989, we have delivered trust, quality, and speed across Brazil.** **At Carvalima**, we are driven by our passion to connect people, companies, and results. With over **2,000 employees** and presence in **17 states and the Federal District**, we deliver **logistics solutions** that boost the economy and strengthen trusted relationships with our **65,000+ active clients**. Joining Carvalima means becoming part of a team committed to **excellence and personalized service**. We serve **over 3,000 cities**, supported by a **fleet of more than 800 vehicles**, which travel daily across the country delivering **efficiency, commitment, and credibility**. Our growth stems from **strong, strategic partnerships**, built over more than three decades—collaborations that reinforce our mission to **transform logistics into trust and development**. We value our team because we believe **people drive Carvalima**. Thus, we foster an **ethical, respectful workplace focused on personal and professional growth**. If you seek a place to **grow, learn, and make a difference**, your journey begins here. **Join Carvalima Transportes.**