LOGISTICS ASSISTANT | Pending Issue

Description

Job Summary: The Logistics Assistant will be responsible for locating, analyzing, and evaluating incidents involving goods, ensuring the completion of exchanges, returns, or customer compensation. Key Highlights: 1. Experience in logistics processes and customer service 2. Ethical work environment focused on professional growth 3. Opportunity to make a difference in an established company We are seeking a Logistics Assistant to handle location, analysis, and evaluation of cases involving shortages, damages, and other incidents related to transported goods, up to final resolution via exchange, return, or customer compensation. **Responsibilities and Duties** * Register and track incidents related to shortages, exchanges, and damages. * Monitor pending issues and ensure deadlines are met. * Respond to service requests and evaluate goods in critical cases. * Update systems and report progress to leadership. * Finalize investigations and prepare compensation procedures. * Store, sort, and dispatch goods according to established procedures. * Comply with company policies, regulations, and standard operating procedures (SOPs). * Safeguard resources and maintain departmental organization. * Support colleagues and share knowledge. * Perform related tasks as needed. **Requirements and Qualifications** **Academic Background** * Completed High School **Specific Knowledge** * SSW * Microsoft Office – Basic * Customer Service – Advanced **Additional Information** Transportation Allowance; On-site meals; Basic Food Basket; Meal Voucher; Gas Voucher; Health Insurance (Unimed – 50% covered); PPR – Profit Sharing Program; Career, Position, and Salary Plan; Internal Parking; Birthday Day Off; Partnership with SEST SENAT (dentist, nutritionist, psychologist, club, and gym); "Little Love Package". **Since 1989, we have delivered trust, quality, and speed across Brazil.** **At Carvalima**, we are driven by our passion for connecting people, companies, and results. With over **2,000 employees** and presence in **17 states and the Federal District**, we deliver **logistics solutions** that drive the economy and strengthen trusted relationships with our **65,000+ active clients**. Joining Carvalima means becoming part of a team committed to **excellence and personalized service**. We serve **over 3,000 cities**, supported by a **fleet of more than 800 vehicles**, which travel across the country every day delivering **efficiency, commitment, and credibility**. Our growth stems from **strong and strategic partnerships**, built over more than three decades—collaborations that reinforce our mission to **transform logistics into trust and development**. We value our team because we believe **people are what drive Carvalima**. Thus, we cultivate an **ethical, respectful work environment focused on personal and professional growth**. If you seek a place to **grow, learn, and make a difference**, your journey begins here. **Join Carvalima Transportes.**