Customer Success

Description

Job Summary: Manage relationships with condominiums, monitor performance, conduct meetings, and identify improvement opportunities. Key Highlights: 1. Commitment to technology and security in condominiums 2. Freedom to make decisions aligned with our values 3. Improving condominium life through technology and security **HAVE YOU EVER CONSIDERED JOINING A COMPANY DEDICATED TO IMPROVING CONDOMINIUM LIFE THROUGH TECHNOLOGY AND SECURITY?** Here, we are much more than a team—we are neighbors: * Being a neighbor means relating with transparency and sincerity, building a better tomorrow than today, and pursuing your continuous development. * Being a neighbor means commitment—being part of the solution and thinking beyond conventional boundaries. * Being a neighbor means autonomy and proactivity. Here, you will have the freedom to make decisions aligned with our values, always with determination and enthusiasm. Together, this neighborhood is committed to improving condominium life through technology and security! We offer Remote Concierge Services, ensuring protection for condominiums via solutions developed to enhance residents’ safety. As a franchisor, Porter’s mission is to provide guidelines to our 60+ franchises across Brazil—including 9 flagship franchises (company-owned units), also known as Model Units. Our flagship units primarily handle: sales of our solutions; installation, maintenance, and support of all equipment; and relationship management with syndics and residents. Remote concierge services are delivered from our Operations Center. **YOUR DAY-TO-DAY RESPONSIBILITIES WILL INCLUDE:** * Managing relationships with condominiums, including conducting meetings, sending satisfaction surveys, and resolving any issues; * Monitoring condominium performance using data to identify improvement opportunities; * Preparing and conducting monthly and quarterly meetings with condominiums to review progress and plan ahead; * Identifying and recommending condominium management content to condominiums; * Tracking addendums and action plans across operational departments; * Identifying at-risk customers and referring them to CS SAVER. WHAT WE EXPECT FROM YOU: * Completed or ongoing undergraduate degree in Administration, Marketing, Public Relations, or related fields. * Experience in negotiation; * Experience in problem resolution; * Strong communication skills; * Experience with Google tools; **PREFERRED QUALIFICATIONS:** * Experience in customer management; * Experience in project management; * Experience in data analysis; * Experience with CRM tools; * Experience with condominium management platforms. WHAT HAPPENS WHEN YOU JOIN OUR NEIGHBORHOOD? * Meal allowance / food voucher; * Transportation allowance; * Uniodonto—dental plan with monthly fee deducted from payroll; * Life insurance; * GoGood—discounts on gyms, psychologists, and nutritionists; * Guapeco—discounts on aesthetic and veterinary services. WORK SCHEDULE AND LOCATION: * On-site in Cuiabá. * Monday to Friday during business hours, plus availability for evening meetings at condominiums. **OUR SELECTION PROCESS BEGINS AT THE MOMENT YOU APPLY! PLEASE GIVE YOUR BEST IN THIS FIRST STEP—WE REVIEW ALL APPLICATIONS AND PROVIDE FEEDBACK EVEN TO CANDIDATES WHO DO NOT PROCEED TO SUBSEQUENT STAGES.** Personal data collected during this selection process will be used exclusively for recruitment purposes, in full compliance with LGPD (Brazil’s General Data Protection Law), ensuring the security and confidentiality of all provided information. By applying to this position, you consent to the use of your data as described in this notice. Reminder: Our opportunities are inclusive and open to all candidates, including Persons with Disabilities (PCD). Employment type: Full-time, CLT (Consolidation of Labor Laws) permanent contract Compensation: R$2.000,00 – R$2.200,00 per month Benefits: * Meal allowance * Transportation allowance Possibility of relocation/moving to the job location: * Cuiabá, MT: Relocate or move to the job location prior to starting work (Mandatory) Selection question(s): * What is your salary expectation for the Customer Success position? * What is your CPF? * What is your full name? Education: * Completed high school (Mandatory) Experience: * Customer service experience (Mandatory) Work location: On-site