Post-Sales Analyst

Description

**HAVE YOU EVER CONSIDERED JOINING A COMPANY COMMITTED TO IMPROVING LIFE IN CONDOMINIUMS THROUGH TECHNOLOGY AND SECURITY?** Here, we are much more than a team—we are neighbors: * Being a neighbor means relating with transparency and sincerity, building a better tomorrow than today, and pursuing your continuous development. * Being a neighbor means commitment—being part of the solution and thinking outside the box. * Being a neighbor means having autonomy and proactivity. Here, you’ll have the freedom to make decisions aligned with our values, always with determination and enthusiasm. Together, this neighborhood aims to improve life in condominiums through technology and security! We offer Remote Concierge Services, ensuring protection for condominiums via solutions designed to enhance residents’ safety. As a franchisor, Porter’s mission is to provide guidelines to our network of over 60 franchises across Brazil—including nine flagship franchises (company-owned units), also known as Model Units. Our flagships primarily handle: sales of our solutions, installation, maintenance and support of all equipment, and relationship management with syndics and residents. Remote concierge services are delivered by our Customer Support Center. **YOUR DAILY RESPONSIBILITIES WILL INCLUDE:** * Managing relationships with condominiums, including conducting meetings, sending satisfaction surveys, and resolving any issues; * Monitoring condominium performance using data to identify improvement opportunities; * Preparing and leading monthly and quarterly meetings with condominiums to review progress and plan ahead; * Identifying and recommending condominium management content to condominiums; * Tracking addendums and action plans across operational areas; * Identifying at-risk customers and referring them to CS SAVER. WHAT WE EXPECT FROM YOU: * Completed or ongoing undergraduate degree in Business Administration, Marketing, Public Relations, or related fields. * Experience in negotiation; * Experience in problem resolution; * Strong communication skills; * Experience with Google tools; **PREFERRED QUALIFICATIONS:** * Experience in customer management; * Experience in project management; * Experience in data analysis; * Experience with CRM tools; * Experience with condominium management platforms. WHAT HAPPENS IF YOU JOIN OUR NEIGHBORHOOD? * Meal allowance / food voucher; * Transportation allowance; * Uniodonto—dental plan with monthly fee deducted from payroll; * Life insurance; * GoGood—discounts on gyms, psychologists, and nutritionists; * Guapeco—discounts on aesthetic and veterinary assistance services. WORK SCHEDULE AND LOCATION: * On-site in Cuiabá. * Monday to Friday during business hours, plus availability for evening condominium meetings. **OUR SELECTION PROCESS BEGINS AT THE MOMENT YOU APPLY! PLEASE GIVE YOUR BEST EFFORT IN THIS FIRST STEP—WE REVIEW ALL APPLICATIONS AND PROVIDE FEEDBACK EVEN TO CANDIDATES WHO DO NOT PROCEED TO SUBSEQUENT STAGES.** Personal data collected during this selection process will be used exclusively for recruitment purposes, in compliance with Brazil’s General Data Protection Law (LGPD), ensuring the security and confidentiality of all provided information. By applying for this position, you agree to the use of your data as described in this notice. Reminder: Our opportunities are inclusive and open to all individuals, including People with Disabilities (PCD). \#vagas2026 Job type: Full-time, CLT employment Salary: R$2\.000,00 \- R$2\.200,00 per month Benefits: * Meal allowance * Transportation allowance Relocation/move possibility: * Cuiabá, MT: Relocate or move to the job location before starting work (Mandatory) Screening question(s): * What is your CPF? * What is your full name? * What is your salary expectation for this position? Education: * Completed high school (Mandatory) Experience: * Customer service (Mandatory) Work location: On-site