VP of Engineering and Customer Service Directorate: Customer Service **Work Location: Cuiabá \- MT** To provide customers with an enhanced experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the telecom network, and driving technological expansion of our products and infrastructure. Meanwhile, the Customer Service team ensures speed and quality in repairing, installing, and maintaining B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Perform high-quality installation and repair of services requested by customers—both internal and external physical components (lines, data, and TV)—within agreed timelines to ensure customer satisfaction. * Work on external network deployment and maintenance teams (SITES / FTTA / FTTH) \- delivering new access points and maintaining fiber optics. **Requirements and Qualifications** * Completed High School education; * **Valid Driver’s License \- Category B;** * Strong communication skills and ability to work effectively in a team; * Certifications in telecommunications are considered a plus; * Discipline and proactive attitude in daily activities. **Behavioral Competencies:** * Good interpersonal relationships; * Committed to delivering results; * Communicative; * Quality-focused; * Proficient in handling cables, ladders, and other equipment. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering diverse categories such as Gym memberships, Meal Vouchers (VR), Food Vouchers (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s top-tier mobile network, now even faster with 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing Program (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or nanny expenses; • Work in an environment that respects your personality, dress style, individuality—you can be authentically yourself. \#VemdeVocê • Remote work up to two days per week. \#Mobility • Flexible working hours; • Enjoy a personal day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program, available both in Brazil and abroad—we operate in over 17 countries! \#VivoMinhaCarreira • Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Services provided to employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to participate in Vivo’s selection processes is through the company’s pages on the Gupy platform: https://vivo.gupy.io. There is no fee required for participation or hiring. We are part of Telefônica Group, Brazil’s leading telecommunications company. Our purpose is to **Digitalize to Connect** people, businesses, and society at large, building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, securely and reliably—all with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage that reflects the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and Age 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and telephony (fixed and mobile) access points, as well as pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market-leading pay-TV service with the highest number of HD channels and countless online applications. To provide customers with an enhanced experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning Vivo’s network, and driving technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
