Technical Support Supervisor

Description

Job Summary: We are seeking a professional to lead a technical support team at an Internet Service Provider (ISP), with a focus on networking and ticketing systems, and a strong communication and leadership profile. Key Highlights: 1. Experience leading ISP technical support teams 2. In-depth knowledge of networking (TCP/IP, DNS, DHCP, fiber optics) 3. Communication and leadership skills focused on results Requirements: Completed or ongoing undergraduate degree in IT, Networking, or related fields Experience in technical support at Internet Service Providers (ISPs) Prior experience leading teams Networking knowledge (TCP/IP, DNS, DHCP, routers, fiber optics) Familiarity with ticketing systems (Help Desk) Strong communication skills and leadership profile Preferred Qualifications: Certifications in networking (e.g., MikroTik, Cisco, etc.) Experience with network monitoring tools Customer experience (CX) knowledge Behavioral Competencies: Leadership and people management Organization and proactivity Strong communication Results orientation Emotional intelligence Employment Type: Full-time CLT Compensation: Starting from R$2\.500,00 per month Benefits: * Internet allowance * Food basket * Life insurance * Meal voucher * Transportation voucher Work Location: On-site