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Job Summary: Manage the store's daily operations, lead the team, and ensure excellence in customer service and product quality—transforming everyday moments into extraordinary ones. Key Highlights: 1. Work for a 100% Brazilian brand driven by purpose and innovation 2. Lead the team and monitor the store's operational KPIs 3. Ensure warm, welcoming customer service and an enchanting customer experience Can you imagine working for a **100% Brazilian brand**, created by people who believe in the **flavor of ideas** and the **power of connections**? **San Paolo** was born in Fortaleza and soared far. Today, we have over **600 mustachioed team members across 65 company-owned stores**, from North to South Brazil—spreading affection and innovation wherever we go. We believe that **working with purpose** means transforming the ordinary into something extraordinary—from warm, welcoming service to an ice cream cone brimming with memories. And growing together is only possible when we value those who help build this story with us. If you want to leave your mark, discover new paths, and embark on a journey full of flavor, care, and learning, join us in writing the next chapters of this adventure. **Responsibilities and Duties** * Ensure smooth daily store operations, maintaining service standards, gelato quality, and correct execution of San Paolo’s operational processes; * Lead and guide the team, monitoring goals, performance, and engagement while fostering a warm, collaborative environment; * Monitor sales, cost of goods sold (CMV), inventory, waste, and operational KPIs (iFood, productivity, NPS), recording data in Athenas/Trílogo systems; * Supervise store opening and closing procedures, cash handling, reconciliations, checklists, cleaning routines, and cold chain protocols—ensuring safety, organization, and quality; * Oversee counter and delivery service, resolve customer requests, and guarantee an enchanting experience—keeping the store beautiful, organized, and flowing smoothly. **Requirements and Qualifications** * Completed high school education; * Technical or undergraduate degree in progress in fields related to Management, Administration, or Information Technology is preferred; * Prior experience leading teams and managing store operational routines; * Basic understanding of inventory control, cash reconciliation, and store opening/closing procedures; * Availability to work on a rotating 6-days-on, 1-day-off schedule. **Additional Information** * Meal and Food Allowance (iFood Benefits Card); * Transportation Allowance or Fuel Assistance; * Wellhub (Gympass); * Dental Plan; * Health Insurance; * San Paolo products; * Birthday Day Off. **This is our purpose!** San Paolo Gelato \& Café was founded in June 2012 in Fortaleza, Ceará. Our mission is to **awaken delicious sensations through magical and joyful moments**. We offer artisanal, authentically Brazilian gelato. Thanks to our intense focus on three core pillars—**Product, Environment, and Service**—we’ve expanded and now have over 600 mustachioed team members across more than 65 company-owned stores nationwide. If you believe that **details make all the difference**, are **innovative**, and always strive to deliver **the best possible service**, we’re looking for you! Join us in soaring high and becoming part of a team that **believes in people** and **dreams big**!
