Via Brasil MT100 - CCT/CCA Supervisor

Description

Job Summary: Professional responsible for team management, ensuring procedural compliance, monitoring performance indicators, and driving continuous improvement and revenue loss prevention. Key Highlights: 1. Team management and monitoring of departmental performance indicators 2. Efforts to combat revenue loss and drive continuous improvement 3. Management of negotiations involving multiple integrations and audits **Via Brasil MT Concessionária de Rodovias S.A.** was established by a consortium of companies with expertise in public concessions, highway infrastructure, technology, and services, operating as a provider of concessioned public services. Via Brasil MT operates with a management system based on market best practices and upholds values that contribute to the socioeconomic development of the regions it serves, enabling investments and delivering excellence in services. **Do you identify with this? Join our team!** We look forward to your application! **Responsibilities and Duties** * Manage the CCT/CCA team; * Ensure compliance with procedures related to activities; * Monitor high-complexity incidents; * Monitor departmental performance indicators and proactively pursue continuous improvement; * Combat revenue loss; * Escalate systemic fluctuations impacting CCT operations to the IT team; * Manage handling of rejected transactions and disputes; * Liaise with Cielo; * Liaise with Integrators (Kapsch and Tecsidel); * Register new operators in the Kapsch and Tecsidel systems; * Conduct periodic audits of audited transactions; * Coordinate with OSAs regarding communication between Via Brasil and OSAs (e.g., list updates); * Manage and resolve employee cash drawer discrepancies; * Provide periodic performance-based feedback; * Schedule toll rate changes; * Manage matters related to Nevada; * Record attendance-related incidents; * Respond to ombudsman emails pertaining to the department. **Requirements and Qualifications** * Degree in Business Administration, Accounting, Economics, or related fields (**Mandatory**); * Proficiency and familiarity with Microsoft Office Suite (**Mandatory**); * Brazilian National Driver's License (CNH), Category “B” (**Mandatory**); * Excel – Intermediate level (**Preferred**). **Additional Information** * Meal/Voucher Allowance (iFood Benefícios); * Wellhub (Gympass); * Health Insurance (Unimed Estadual); * Free psychological support platform (Starbem); * Corporate University (Construa); * Life insurance. This **position** is specifically for the city of: **Cuiabá \- MT** Via Brasil MT Concessionária de Rodovias S/A was established by a consortium of companies with expertise in public concessions, highway infrastructure, technology, and services, operating as a provider of concessioned public services. Part of the Conasa Infraestrutura Group, which—beyond highways—operates in basic sanitation and public lighting, present in over nine Brazilian states, contributing to national development. Under the consortium’s management are the following highways: * **MT100:** stretch connecting Alto Taquari to Alto Araguaia; * **MT320:** stretch connecting Nova Santa Helena, Colider, Nova Canaã do Norte, Carlinda, and Alta Floresta; * **MT246:** stretch connecting Jangada, Barra do Bugres, Tangará da Serra, and Itanorte. Via Brasil operates with a management system based on market best practices and upholds values that contribute to the socioeconomic development of the regions it serves, enabling investments and delivering excellence in services. Our team comprises numerous talents dedicated daily to transforming Brazil’s highway system. We are experiencing constant and accelerated growth. We seek innovative, collaborative individuals who embrace challenges and wish to be part of this transformation. Do you identify with this?! Explore our opportunities! **Via Brasil MT—this is the way!**