Service Desk Analyst

Description

Job Summary: Responsible for first-level customer support to resolve inquiries or basic requests related to the Public Management System. Key Highlights: 1. Customer support for municipal governments and city councils 2. Support for questions regarding the public management system 3. Opportunity to apply communication and customer service skills \***Responsibilities**\*: Responsible for first-level customer support to resolve inquiries or basic requests, aiming to clarify all issues related to the assigned module during the initial contact. Our system is designed for Public Management. Our customers are municipal governments and city councils. We provide support to address customer questions about the system. \***Requirements**\*: \- Currently enrolled in or graduated from a bachelor's degree program in Administration, Human Resources, Law, Information Technology, Accounting, or related fields; \- Strong verbal and written communication skills; \- Interest in user support; \- Basic computer literacy; \- Minimum of 6 months of experience in customer service; \- Must reside in Cuiabá or Várzea Grande; \- **Willingness to travel**; \- Valid Brazilian driver's license, category B. \***Benefits**\*: \- Meal allowance \- Health and dental insurance \- Monday to Friday \- Breakfast and afternoon snack. Employment type: Full-time CLT Salary: R$3\.000,00 \- R$4\.000,00 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Food voucher Experience: * Customer service (Mandatory)