Relationship Assistant | Business Platform

Description

Job Summary: We are seeking a professional to optimize relationships with cooperative members, provide customer service, perform cashier/treasurer duties, and support the marketing of financial solutions. Key Highlights: 1. Focus on the cooperative member experience and continuous improvement 2. Promotion of cooperativism and financial solutions 3. Support for personal and professional development We are looking for someone who will make a difference in our team by handling customer service and optimizing the relationship between the Cooperative and its members. **Responsibilities and Duties** * Provide in-person or remote service to cooperative members (adhering to Unicred's Premium Positioning); * Perform cashier and treasury activities; * Provide support across all branch functional activities; * Support the marketing of financial solutions aligned with the Cooperative’s strategy; * Act as guardian of the cooperative member experience, reporting improvement opportunities to stakeholders; * Encourage and guide the use of self-service and relationship channels; * Promote cooperativism and the Cooperative’s financial solutions. **Requirements and Qualifications** * Completed undergraduate degree; * CPA-10 certification from ANBIMA; * Experience in administrative routines and public service within financial institutions. **You will stand out if you demonstrate:** * Postgraduate degree in fields related to the role; * CPA-20 certification from ANBIMA; **Required Technical Knowledge:** * Financial products and services; * Cashier and treasury routines; * Administrative routines; * Financial mathematics; * Cooperativism. We value people and uphold the principles of cooperativism, inclusion, and diversity. If you like this opportunity and believe you’ll make a difference on our team, apply now and **join the cooperative movement**! **Additional Information** **BEYOND A HIGH-PERFORMANCE ENVIRONMENT WITH GREAT OPPORTUNITIES, WE OFFER OUR TEAM:** **Medical Assistance:** We care about your health and your family’s health **Dental Assistance:** We encourage healthy smiles for you and your family **Meal and/or Food Allowance:** We contribute to your healthy and balanced nutrition **Celebrations on Significant Dates:** We love celebrating special occasions with our team **Your Day:** A day off so you can celebrate your birthday in a truly special way **Quality of Life:** We encourage your well-being and support your quality-of-life practices **Private Pension Plan:** We care about your future, contributing to your supplementary pension **Life Insurance:** We offer protection for you — security is important to us **Training Program:** We’ve built a tailored journey to support your development **Career Path Plan:** We value and encourage your career ownership **Cooperation for Education:** Financial contribution toward your personal and professional development — after all, learning is the noblest pursuit **Childcare/Babysitter Reimbursement:** We provide financial support for your child’s pedagogical and educational development **Attire:** Dressing and feeling good at work is essential, and here we support your purchase of clothing items **English Pass:** An exclusive partnership to encourage you to begin or advance your English proficiency **Transportation Allowance:** We support employees requiring transportation **Profit Sharing:** We recognize and share our delivery results with our team semiannually For over 30 years, the Unicred System has been building a story of prosperity! Today, we are a team of approximately **950 employees**, present in **Santa Catarina, Paraná, Mato Grosso, São Paulo, Distrito Federal, Bahia, Sergipe, Pará, Amazonas, Rondônia, and Tocantins**, delivering **consultative and qualified service** to more than **155,000 cooperative members**. **Our purpose** is clear: to safeguard the **financial health** of those who care for people, **cooperating** for the **prosperity** of all. At Unicred, we believe that the **premium positioning is achieved only through people**. Therefore, we value cooperation and rely on every employee to strengthen our competencies and drive our organizational culture. This commitment is reflected in our achievements: **2025** – Ranked 6th best company to work for in Brazil in the segment of Medium-Sized Cooperative Financial Institutions and 10th best in the Central-West region. **2024** – Ranked 29th best company to work for nationwide (medium-sized), 6th in Santa Catarina, and 2nd in Paraná. Our Career Path is grounded in the belief that the employee decides which paths to take, taking responsibility for identifying and developing what their role entails. Note: Unicred Central Conexão is now Regional Conexão As of November 1, 2024, the Unicred System adopted a two-tier organizational structure comprising a Central Cooperative and 25 affiliated Singular Cooperatives. This new configuration resulted from the incorporation of the three Central Cooperatives (Conexão, Geração, and Multirregional) by the Confederation, thereby consolidating the Central Credit Cooperative Unicred do Brasil. According to Article 22 of the Bylaws, for participation and representation purposes, affiliated Cooperatives are grouped into three Regional Nuclei, as defined by internal regulations approved by the Board of Directors. These Regional Nuclei are: Conexão (headquartered in Florianópolis/SC); Geração (headquartered in Porto Alegre/RS); Multirregional (headquartered in Belo Horizonte/MG). **You choose your path and build your own career!**