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Job Summary: Join JDREL as a Technical Support Specialist and help simplify people's and organizations' lives while delivering the best experience to Domínio system customers. Key Highlights: 1. Be part of a team that delivers the best customer experience 2. Develop reports, create datasets, and fix connections 3. Opportunities for professional growth and high-quality training Join **JDREL**! For over 20 years, we've been a company that **simplifies people's and organizations' lives**, serving as a **model reseller** of **Thomson Reuters** products. As a **Technical Support Specialist**, you will join a team dedicated to delivering the **best experience to our Domínio system customers**, including database analysis, development, product installation, and related tasks. Want to learn more about **JDREL** and discover the **day-to-day life of our technical specialists**? Watch the **videos** at the bottom of this page! **Responsibilities and Duties** **Your day-to-day will include:** * Developing reports in **SQL**; * Creating **datasets**; * Performing data conversion and **Export**/**Import**; * Fixing **database access connections**, performance analysis, system **installation**, and **configuration**, along with its applications. **Requirements and Qualifications** **What you need to have:** * Currently enrolled in or graduated from: **Information Systems**, **Computer Science**, **Systems Analysis and Development**, etc.; * Technical knowledge in areas such as technology **hardware**, **operating systems**, and general hardware and software concepts; * Knowledge of **Information Technology**; * Knowledge of **computer networking**; * Strong communication skills. **What would make your profile stand out:** * Knowledge of **firewalls**; * Skills focused on **network infrastructure**, **security**, **network hardware**, and **productivity**; * Experience in the **IT** field; * Passion for teaching, strong **communication skills**, and **results-oriented mindset**; * Commitment to **user support** and enthusiasm for problem-solving; * Knowledge of **SQL**; * Logical thinking ability. **Additional Information** **What we offer:** **Fixed salary**: R$ 2\.285,21; **Working hours**: Monday to Friday, from 8:00 AM to 6:00 PM (1h30\ lunch break); **Employment type**: Full-time/CLT; **Work location**: Cuiabá/MT. **In addition to growth and extensive learning opportunities, we offer the following benefits:** **We provide a flexible benefits package worth R$ 1\.090,00**, designed to meet diverse individual needs: **Meal Allowance**: Part of our benefits package includes a subsidy for your **meals**, ensuring you have the energy needed to perform your daily tasks with full dedication; **Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food voucher**, **transportation voucher**, **fuel voucher**, **culture voucher**, ***gympass***, **dental plan**, and **health insurance**; Beyond the benefits listed above, we offer a range of **initiatives aimed at supporting your physical, mental, and emotional well-being**. **Life insurance;** **SESC membership;** **Based on your personal accountability, there is real potential for growth within the company—both financially and personally.** **At our headquarters, you’ll find:** Open Café Game area (pool, foosball, board games, and card games) Gourmet area Rest room Nursing room for mothers and nursing parents Reading incentive **About our selection process:** Our process is **simple** and **straightforward**! Each resume is reviewed, and we will contact candidates whose profiles best match the position. After **registration**, **mapping**, and **screening**, you will attend an interview with our **People Management team**, followed by an interview with the **department manager**. Is this role a match for you? **Join our team!** **To learn more about this job opening, visit:** https://www.jdrel.com.br/carreiras/ By applying and completing registration, you will automatically participate in our selection process. **For over 20 years**, we’ve been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters** enterprise solutions. Our commitment to a **culture of excellence** and **human-centered service** results in a **98% customer satisfaction rate in support**, reflecting our dedication to delivering close, efficient service. We are looking for people who share our values: individuals who are **loyal**, embrace our mission with **respect**, are **generous** and **innovative**, while remaining **simple and objective** when solving problems. Would you like to join a company that invests in your **development**, offering **high-quality training** and opportunities for **professional growth**? Join us! At JDREL, you can build an impactful career!
