Relationship Assistant

Description

Job Summary: Internal and external customer service, focused on satisfaction and problem resolution, operating management systems and equipment. Key Highlights: 1. Internal and external customer support 2. Focus on service quality and customer satisfaction 3. Execution of related tasks RedeFlex is a company operating in the telecommunications sector, providing recharge machines, debit and credit services, and acting as a banking correspondent. **Responsibilities:** * Operate management and operational command systems for equipment used by our customers; * Provide support to internal and external customers, aiming for service quality with a focus on ensuring customer satisfaction through effective problem resolution; * Demonstrate the ability to perform daily tasks with focus and objectivity via our communication channels: Phone, Email, Chat, WhatsApp; * Perform tasks related to those specified at the discretion of the immediate supervisor. **Requirements:** * Completed high school education; * Experience in customer service and commercial routines; * Proficiency in Microsoft Office suite; * Strong communication skills, proactive attitude, and results-oriented mindset. **Benefits:** * Opportunity for performance-based bonuses; * Medical and dental assistance; * Transportation allowance (paid via card); * Meal allowance; * Extended maternity leave; * Educational programs; * Life insurance. Employment type: Full-time, CLT (Consolidation of Labor Laws) permanent contract Salary: R$1\.685,00 \- R$2\.085,00 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Free parking * Life insurance * Food allowance * Meal allowance * Transportation allowance Workplace: On-site