Receptionist

Description

Job Summary: Receive customers, address inquiries regarding products and services, and deliver excellent, high-quality service aimed at customer satisfaction. Key Highlights: 1. Excellent in-person and telephone customer service 2. Complete management of the check-in and check-out process 3. General guest support and maintenance of service quality Receive hotel guests, address inquiries regarding available products and services, and deliver excellent, high-quality service aimed at customer satisfaction. * Open the shift and verify the cash drawer; close the cash drawer at the end of the shift; * Serve customers in person and via telephone; * Execute the Receptionist's checklist; * Fill out the Reception Log Book via e\-mail; * Generate and save emergency reports and interdepartmental support reports; stay informed about weekly events by reviewing the event folder and verifying alignment with work orders; * Perform check-in: locate reservations, register guests, assign rooms, issue registration cards, and magnetize key cards; perform check-out: verify charges for final account settlement; * Provide general guest assistance (e.g., luggage handling, wake-up calls, room service) and record product and service consumption on the guest's account; * Process room changes in the system when necessary; * Request required maintenance tasks to enable the maintenance team to respond promptly; restrict or release guest rooms for maintenance/cleaning as needed; * Verify point-of-sale entries at reception; restock and conduct monthly inventory of minibar items; * Maintain and safeguard departmental tools and equipment; * Contribute to workplace cleanliness and organization; * Support optimization of departmental supplies and resources; * Attend meetings and training sessions as scheduled; * Perform other duties related to this role, as assigned by the immediate supervisor.