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Job Summary: Customer service professional to interact with empathy, perform registrations, negotiations, and safeguard information security. Key Highlights: 1. Human and high-quality customer service. 2. Negotiation and persuasion skills. 3. Care for the confidentiality and security of information. Description: * Completed high school education; * Good interpersonal skills; * Strong communication skills; * Ability to negotiate and persuade; * Prior experience in public-facing customer service is desirable. * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health plans according to each plan's established policy; * Deliver customer service considering all necessary information for examination scheduling, while adhering to the company's defined process; * Conduct negotiations with customers regarding fees and payment methods (in accordance with the company's aligned process); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. 2512090203141854512
