Negotiator

Description

Job Summary: Responsible for customer collection activities, negotiation of outstanding invoices, and creditor support, ensuring portfolio maintenance and agreement compliance. Key Highlights: 1. Conducting collection and negotiation activities 2. Providing proactive and reactive customer and creditor support 3. Maintaining the customer portfolio and researching cases **Schedule:** * Monday to Friday, from 09:48 to 18:00\. **Responsibilities and Duties:** * Perform tasks related to standard customer collection procedures; * Negotiate outstanding invoices (using WhatsApp, e\-mail, and phone calls); * Support creditors using the system's online instruction tool and phone calls; * Handle inbound and outbound calls; * Record each contact according to the pre\-established portfolio procedure; * Perform tasks related to maintaining the customer portfolio; * Research missing cases; * Conduct preventive outreach to ensure agreement compliance; * Review documents received from debtors; * Archive received documents in Neocob. **Requirements and Qualifications:** * Completed high school education; * Intermediate level Microsoft Office proficiency; * Ability to perform multiple tasks simultaneously while maintaining focus; * Prior experience in customer service (in person or via telephone); **Benefits:** * Meal allowance or food voucher (BRL 27.50 per workday); * Transportation allowance; * Unimed health plan (after 6 months); * Dental plan; * Pharmacy partnership; * Care partnership; * Partnerships with educational institutions (undergraduate, MBA/postgraduate, language courses, and short courses); * Lounge area with coffee machines and snack dispensers; * Free parking; * Employee referral program; * Global Gym membership, * IDP (Individual Development Plan); * Internal career opportunities (Global Talents); * Relaxation and social interaction areas; Employment Type: Permanent CLT contract Salary: BRL 1\.621,00 per month Benefits: * Daycare allowance * Partner programs and commercial discounts * Free parking * Food allowance * Meal allowance * Transportation allowance Selection Question(s): * Do you have experience in negotiation? * Are you available to start immediately? Work Location: On\-site