Systems Support Assistant (HR)

Description

Job Summary: This professional will provide initial support and assistance to SENIOR system users, with a focus on HR and Payroll, acting as an interface between business and technical areas. Key Highlights: 1. Support for SENIOR system users (HR and Payroll) 2. Interface between business and technical areas 3. Assistance in identifying recurring issues and improvement opportunities **Job Description:** ---------------------- \- Provide initial support and assistance to SENIOR system users, focusing on HR and Payroll modules; \- Register, classify, track, and respond to service requests, ensuring adherence to deadlines and service quality; \- Support analysis of business requirements by correctly routing them to the responsible technical team; \- Act as an interface between business areas and the technical area, ensuring clarity and organization of information; \- Assist in identifying recurring issues and improvement opportunities in processes and systems; \- Maintain updated and organized records according to IT department standards. **Mandatory Requirements:** ------------------------------ * Currently enrolled in a Technical or Bachelor's program in Systems Analysis and Development (ADS), Information Technology, or related fields; * Interest in working in Systems / IT; * Basic knowledge of technology and computing; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and ability to follow established procedures; * Logical reasoning. **Desirable Requirements:** -------------------------- * Knowledge of or experience with SENIOR systems; * Experience or exposure to HR / Payroll routines; * Basic understanding of programming logic. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Work Location:** ---------------------- Centro \- Joinville/SC **Working Hours:** ------------------------ Flexible schedule.