Post-Sales Analyst

Description

Job Summary: Responsible for customer service via phone, email, or system, recording support requests and inquiries, and tracking service tickets. Key Highlights: 1. Handle and follow up on technical support service requests 2. Provide post-sales support to commercial representatives 3. Contribute to the continuous improvement of post-sales processes Responsible for customer service via phone, e\-mail, or system, recording support requests and inquiries. * Serve customers; * Track technical support tickets to completion; * Send documents and track parts, monitor warranty status; * Analyze customer satisfaction metrics; * Support commercial representatives on post-sales related matters; * Contribute to the continuous improvement of post-sales processes. **Requirements** * Completed high school education or currently pursuing a bachelor's degree in Business Administration or related fields; * Experience in commercial areas; * Mechanical knowledge; * Proficiency in Excel; * Familiarity with CSW and Telecontrol systems is desirable. **Benefits** * Health Insurance * Dental Insurance * Utilcard Benefit Card * Meal Allowance * Profit-Sharing Program * Birthday Day\-off * Recreational Activities If you identify with this opportunity, join our team!!