Description
Job Summary:
Responsible for providing customer support, recording support requests and inquiries, and contributing to the continuous improvement of processes.
Key Highlights:
1. Provide customer support via telephone, email, or system
2. Track technical support tickets to completion
3. Support commercial representatives with after-sales requests
Responsible for providing customer support via telephone, email, or system, recording support requests and inquiries.
* Provide customer support;
* Track technical support tickets to completion;
* Send documents and track spare parts, monitor warranty status;
* Support commercial representatives with after-sales related requests;
* Contribute to the continuous improvement of after-sales processes.
**Requirements**
* Completed high school education or currently pursuing a degree in Administration or related fields;
* Experience in commercial areas;
* Proficiency in Excel;
* Familiarity with CSW and Telecontrol systems is desirable.
**Benefits**
* Health insurance
* Dental insurance
* Utilcard benefit card
* Meal allowance
* Profit-sharing program
* Day-off
* Recreational activities
If you identify with this opportunity, join our team!!