After-Sales Analyst

Description

Job Summary: Responsible for providing customer support, recording support requests and inquiries, and contributing to the continuous improvement of processes. Key Highlights: 1. Provide customer support via telephone, email, or system 2. Track technical support tickets to completion 3. Support commercial representatives with after-sales requests Responsible for providing customer support via telephone, email, or system, recording support requests and inquiries. * Provide customer support; * Track technical support tickets to completion; * Send documents and track spare parts, monitor warranty status; * Support commercial representatives with after-sales related requests; * Contribute to the continuous improvement of after-sales processes. **Requirements** * Completed high school education or currently pursuing a degree in Administration or related fields; * Experience in commercial areas; * Proficiency in Excel; * Familiarity with CSW and Telecontrol systems is desirable. **Benefits** * Health insurance * Dental insurance * Utilcard benefit card * Meal allowance * Profit-sharing program * Day-off * Recreational activities If you identify with this opportunity, join our team!!