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Job Summary: The professional will perform installations, repairs, and maintenance on FTTH/FTTA networks, resolving issues and ensuring service continuity, while also providing courteous and efficient customer service. Key Highlights: 1. Perform FTTH and FTTA network installations and repairs 2. Carry out preventive and corrective maintenance of services 3. Provide courteous and efficient customer service We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees who share the same purpose: connecting people, ideas, and businesses, promoting digital and social inclusion across Brazil, united by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi\-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate equipment within the same residence upon request; * Relocate equipment to a new address per customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, following managerial guidance. **Requirements and Qualifications** Professional Profile We Seek: * Reside in Araxá/MG; * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate-level Microsoft Office proficiency; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies is preferred. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 people who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space, caring for people and business sustainability. For more information, visit https://alloha.com/
