The Universo AGV Universe is a vehicle protection association whose purpose is, through mutualism, to provide all Brazilians with high-quality and excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or work vehicles—such as motorcycles, cars, trucks, and premium vehicles. **Responsibilities and duties** * Provide receptive and proactive customer service to members, third parties, consultants, and managers, conveying information regarding process progress and clarifying doubts; * Perform system-based queries on ongoing processes and provide guidance based on the information obtained; * Collect member data requiring updates in the system and forward it to supervision for implementation; * Monitor average handling time and goal achievement; * Conduct service interactions via the system; * Follow up with internal departments regarding pending tasks. **Requirements and qualifications** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Customer service experience. **Additional information** Only Universo members enjoy: * Freedom to dine wherever you prefer using our Caju card, valued at R$40.00 (per workday); * Choice between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered by us! Plus, dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training programs offered through Performance Academy; * Development incentives via university partnerships, offering scholarships of up to 50% for undergraduate and postgraduate courses; * Partnerships with language schools, providing special conditions for online or in-person study; * Access to the You Club, offering numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV Association plans! * Gamification program: each achieved goal earns you coins redeemable for rewards at the Up Store; * SESC card for you and your dependents, granting access to numerous benefits nationwide—including quality activities and services at low cost. We are specialists in a subject of shared interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or work vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
