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Reactivation Analyst

R$2,500/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Responsible for reactivating inactive members' contracts, negotiating terms, proposing solutions, recording interactions, and monitoring KPIs to reduce churn. Key Highlights: 1. Strategic actions to reduce churn 2. Focus on results and member retention 3. Experience in customer service, collections, and negotiation * Contact canceled or inactive members to reactivate their contracts; negotiate terms in accordance with internal policies; identify cancellation reasons and propose solutions; record interactions, agreements, and outcomes in the system; monitor reactivation and retention metrics; act strategically to reduce churn. * Prior experience in customer service, collections, and administrative functions; knowledge of negotiation techniques; strong interpersonal communication skills; high school diploma; bachelor's degree in business administration or related fields preferred; customer service experience; CRM knowledge is a plus. Desired Competencies: Clear and concise communication, attention to detail, negotiation ability, proactivity and accountability, empathy toward members, teamwork, focus on results and retention. Employment Type: Full-time, Direct Hire (CLT) Compensation: R$2\.500,00 per month Benefits: * Medical insurance * Meal allowance * Transportation allowance Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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