Description
Job Summary:
Responsible for reactivating inactive members' contracts, negotiating terms, proposing solutions, recording interactions, and monitoring KPIs to reduce churn.
Key Highlights:
1. Strategic actions to reduce churn
2. Focus on results and member retention
3. Experience in customer service, collections, and negotiation
* Contact canceled or inactive members to reactivate their contracts; negotiate terms in accordance with internal policies; identify cancellation reasons and propose solutions; record interactions, agreements, and outcomes in the system; monitor reactivation and retention metrics; act strategically to reduce churn.
* Prior experience in customer service, collections, and administrative functions; knowledge of negotiation techniques; strong interpersonal communication skills; high school diploma; bachelor's degree in business administration or related fields preferred; customer service experience; CRM knowledge is a plus.
Desired Competencies: Clear and concise communication, attention to detail, negotiation ability, proactivity and accountability, empathy toward members, teamwork, focus on results and retention.
Employment Type: Full-time, Direct Hire (CLT)
Compensation: R$2\.500,00 per month
Benefits:
* Medical insurance
* Meal allowance
* Transportation allowance
Work Location: On-site