JUNIOR COLLECTION ANALYST

Description

Job Summary: Perform preventive and corrective collection activities to reduce delinquency and regularize health insurance contracts, maintaining respectful relationships with customers. Key Highlights: 1. Reduction of delinquency and regularization of health insurance contracts 2. Negotiation of payment agreements and installment plans 3. Ensuring compliance with regulations (ANS, LGPD) Perform preventive and corrective collection activities, ensuring reduction of delinquency and regularization of health insurance contracts, while maintaining respectful relationships with customers and commercial partners. Main Responsibilities: * Proactively contact delinquent customers via phone, WhatsApp, or e\-mail. * Negotiate payment agreements and installment plans. * Update beneficiary registration and financial information. * Issue invoices and duplicate collection bills. * Record negotiations in the company's management system. * Monitor agreed-upon terms and promised payments. * Support preventive collection actions prior to due dates. * Escalate complex cases to higher-level staff. * Support analysis of delinquency reports. * Investigate and monitor commercial certification processes, aligned with the operator's current regulations. * Analyze certification data, generating alerts for presentation to the department's Supervision. * Monitor and schedule activities according to performance indicators (KPIs). * Ensure compliance with ANS, LGPD, and Operator regulations when interacting with beneficiaries.