Job Summary: The Operational Supervisor ensures operational efficiency and quality by supervising teams, processes, and customer relationships, as well as leading and developing personnel. Key Highlights: 1. Supervise teams and operational processes 2. Ensure operational efficiency and quality 3. Leadership and field team development Operational Supervisor Job Description: The Operational Supervisor will be responsible for ensuring the company's operational efficiency and quality by supervising operational teams and processes. Responsibilities: * Supervise operational teams to ensure achievement of targets and adherence to quality standards * Prepare performance reports and propose process improvements * Conduct training and capacity-building sessions for the team * Monitor performance and productivity indicators * Ensure employee and equipment safety and integrity In practice, in summary **Operational Management** You will be responsible for overseeing teams at client sites (condominiums and companies), ensuring that cleaning, maintenance, concierge, and conservation routines are executed correctly and meet quality standards. This includes frequent site visits, organizing team activities, adjusting work schedules, planning activity timelines, and promptly resolving operational issues. You will also participate in hiring new staff to build the operational team. **Customer Relationship Management** You will serve as the primary point of contact between Alpes and the client. You will communicate with building managers, administrators, and supervisors to understand needs, align expectations, and proactively and professionally resolve daily operational situations. **Leadership and People Development** You will guide, hold accountable, and develop the field team by delivering operational training, correcting procedures, and monitoring performance—always aiming to enhance employee growth and reduce errors.