Technical Commercial Consultant

Description

Job Summary: The Technical Commercial Consultant provides technical and commercial after-sales support in the motorcycle segment, ensuring customer satisfaction, revenue growth, and customer retention. Key Highlights: 1. Focus on customer relationship and excellence in service. 2. Opportunity for professional growth and active contribution. 3. Strategic involvement in strengthening after-sales operations. Do you want to join a company that values organization, customer relationships, service excellence, and professional growth? Cáliber is hiring a Technical Commercial Consultant for a company in the motorcycle and after-sales segment. We believe technical-commercial service goes far beyond opening service orders or making sales. The Technical Commercial Consultant is responsible for building customer trust, understanding their needs, providing accurate maintenance guidance, and ensuring a safe, transparent, and professional service experience. We are at a critical stage of strengthening and structuring our after-sales operations, seeking a professional who wishes to work with organization, commercial vision, service quality, and results orientation—directly contributing to workshop growth, customer retention, and revenue increase. If you are someone who: * enjoys communicating and building customer relationships, * has a commercial profile and results focus, * understands the importance of organization and process tracking, * enjoys goals, challenges, and professional growth, * demonstrates agility and initiative in service delivery, * recognizes the value of consultative and technical service, this opportunity may be right for you. Here, you will have space to contribute, grow, and actively participate in the evolution of the company’s after-sales operations—directly engaging in customer relationship management, service follow-up, and workshop commercial development. JOB MISSION Provide technical and commercial after-sales support, including customer reception, service order creation and tracking, service and parts negotiation, customer relationship management, and workshop commercial support—ensuring service quality, revenue growth, and customer retention. KEY RESPONSIBILITIES * In-person, telephone, and WhatsApp service delivery * Workshop customer reception * Service order creation and tracking * Identification of maintenance needs * Preparation and presentation of quotations * Negotiation of services and parts * Tracking of service execution * Follow-up on ongoing customer interactions and services * Technical handover of motorcycles * Customer relationship management and retention * Tracking of inspections and preventive maintenance * Support for after-sales commercial initiatives * Updating customer records and system information * Monitoring workshop targets and performance indicators * Coordination with mechanics, inventory, and warranty teams SPECIFIC KNOWLEDGE * Commercial and consultative service delivery * Sales and negotiation techniques * Basic knowledge of motorcycle maintenance * Workshop and after-sales operational routines * Basic/intermediate Microsoft Office suite * ERP/system usage * Quotation and order preparation * Customer portfolio management and relationship building * Process organization and operational tracking * Driver's license Class A (desirable) DESIRED SKILLS * Strong communication skills * Interpersonal ease * Negotiation ability * Organizational skills * Agility * Proactivity * Goal-oriented mindset * Commercial awareness * Active listening * Problem-solving ability * Teamwork aptitude ATTITUDES AND BEHAVIORS * Commitment to results * Professional demeanor * Accountability * Sense of urgency * Operational discipline * Customer focus * Transparency in service delivery * Willingness to learn and improve * Team spirit * Positive attitude toward challenges * Attention to detail and service quality **Working Hours** Monday to Friday — 7:30 AM to 11:30 AM / 1:00 PM to 5:30 PM (1.5-hour lunch break) **Remuneration** R$1,800.00 + R$20.00/day meal allowance + commission Employment type: Full-time, CLT permanent contract Compensation: R$1,800.00 – R$2,100.00 per month Benefits: * Meal voucher * Transportation voucher Education: * Completed high school (mandatory) Experience: * Inventory movement and control (mandatory) Work location: On-site