CUSTOMER SERVICE REPRESENTATIVE I - HEAD OFFICE

Description

Job Summary: We are seeking a Customer Service Representative to assist customers and the general public by providing information and following up on pending matters. Key Highlights: 1. Receptive, proactive, and CHAT customer service, providing information and resolving inquiries 2. Escalation of issues and follow-up on pending matters 3. An ethical, respectful work environment focused on professional growth We are looking for a Customer Service Representative to assist customers and the general public in accordance with customer service procedures. **Responsibilities and Duties** * Handle incoming, outgoing, and CHAT interactions (as required) to provide information regarding shipment tracking, complaints, suggestions, compliments, and general inquiries; * Escalate reported issues to the responsible departments and follow up on pending matters; * Practice active listening and maintain clear speech; * Perform other duties as assigned by the immediate supervisor. **Requirements and Qualifications** * Prior experience in customer service/commercial roles or telephone support. \- Knowledge: Microsoft Office Suite\- Basic. * Preferred: Customer service training courses. **Additional Information** * On-site meals; * Food basket; * Gas allowance; * Meal allowance; * Health insurance plan (Unimed – 50% employer-paid); * PPR – Profit Sharing Program; * Career and salary plan; * Partnership with SEST SENAT (dental care, nutritionist, psychologist, club, and gym); * Birthday day off; * Love Pack (maternity kit). **Since 1989, we have delivered trust, quality, and speed across Brazil.** **At Carvalima**, we are driven by our passion for connecting people, companies, and results. With over **2,000 employees** and presence in **17 states plus the Federal District**, we deliver **logistics solutions** that boost the economy and strengthen trusted relationships with over **65,000 active clients**. Joining Carvalima means becoming part of a team committed to **excellence and personalized service**. We serve over **3,000 cities**, supported by a fleet of **more than 800 vehicles**, which travel daily across Brazil’s roads delivering **efficiency, commitment, and credibility**. Our growth stems from **solid, strategic partnerships**, built over more than three decades — alliances reinforcing our mission to **transform logistics into trust and development**. We value our team because we believe **people drive Carvalima**. Thus, we foster an **ethical, respectful work environment focused on personal and professional growth**. If you seek a place to **grow, learn, and make a difference**, your journey begins here. **Join Carvalima Transportes.**