CONSULTANT

Description

Job Summary: The professional will provide customer service through various channels, delivering information, preparing quotations, and supporting the unit's commercial and administrative processes. Key Highlights: 1. Comprehensive customer service and commercial support 2. Administrative support and document organization 3. Team integration and management support **Description and Responsibilities:** **Schedule:** Working hours will be discussed during the interview. **Level:** Not specified **Employment Type:** Permanent – CLT * Provide customer service through company-provided channels (in-person, phone, messaging apps, and other communication means); * Provide information about products, services, maintenance, parts, and accessories sold by the company; * Prepare quotations and forward them to customers according to internal procedures; * Support commercial processes, including tracking quotations and follow-up contacts with customers; * Register and update customer information in the systems used by the company; * Support promotional campaigns, relationship-building activities, and unit-level commercial initiatives; contribute to maintaining relationships with customers in the service base; * Issue and verify documents related to unit activities, such as service orders, registrations, records, and other administrative documents; * Organize and archive physical and digital documents according to internal procedures; * Perform data entry, updates, and queries in systems and spreadsheets used by the company; * Assist in routine administrative and financial controls, following company guidelines; * Support inventory control activities, purchase requests, and order tracking; * Ensure organization and up-to-date administrative information for the unit; * Support vehicle entry and exit flow according to established procedures; * Monitor service progress for communication and customer support purposes; * Contribute to reception organization and enhance customer service experience; Collaborate closely with technical, administrative, and management teams, providing support for unit-related demands. * **Requirements:** * Completed high school education * Proficiency in Microsoft Office suite * Experience in customer service * Basic knowledge of negotiation and sales techniques. **Benefits:** Health insurance plan, meal allowance