Line Leader

Description

**About the position:** We are seeking a professional with leadership qualities, strong organizational skills, and excellence in customer service to work as a Line Leader. A completed high school education is required, along with good communication skills, a professional demeanor, agility, and experience coordinating teams and providing restaurant service. We seek someone committed, proactive, adept at problem-solving, capable of organizing operational aspects of the dining area, and focused on delivering an exceptional customer experience. **Job responsibilities:** * Lead and direct restaurant and bar staff in carrying out their duties; * Oversee all mise\-en\-place preparations for restaurant and bar service; * Complete restaurant requisitions, material receiving documentation, and inventories; verify requisitions submitted, warehouse orders, invoices, and order deadlines; * Perform cash register opening and closing procedures; * Develop beverage menus, generating and compiling new ideas; * Organize and prepare table setups for the restaurant and special events; * Address customer complaints and resolve any issues; * Monitor restaurant customer reservations; * Greet customers and escort them to tables, taking orders when necessary; * Organize the department, enforce hygiene standards, prevent losses and damages, and apply principles of personal, environmental, equipment, and utensil hygiene; * Supervise restaurant activities, preparing and arranging the layout of spaces according to the types of service offered at that time; * Oversee events, guiding the team in executing coffee breaks, buffets, cocktail services, and other related services; * Ensure minimum stock levels and restocking of beverages, utensils, equipment, furniture, and other items essential for bar and restaurant operations; * Monitor daily sales inventory; * Assume responsibility for breakage control; * Assess general maintenance requirements; * Serve as sommelier—selecting wine labels for purchase, ensuring proper storage, and recommending appropriate wines to match customers’ selected dishes, when necessary; * Conduct daily briefings: inspect team appearance and communicate daily instructions; * Manage quality indicators relevant to the department; * Monitor team performance through feedback sessions and meetings, conveying key information for activity development, as well as conducting training and supporting staff in executing their duties; * Interview and select candidates pre\-screened by HR; * Prepare leave schedules based on hotel demand and manage team working hours; * Maintain care over departmental utensils and equipment. * Contribute to workplace cleanliness and organization; * Support optimization of departmental supplies and resources; * Attend meetings and training sessions as scheduled; * Perform other duties related to the role, as directed by the immediate supervisor. **Requirements:** * Prior experience in customer service. * Ability to work under pressure and remain calm during high-demand situations. * Strong communication skills and leadership capability. * Basic computer knowledge for using systems. **Location:** * Delmond Hotel. Address: Av. Andre Maggi, Alvorada neighborhood, Cuiabá/MT. **Benefits:** * Competitive salary commensurate with the role * Performance bonus (R$ 250.00\) * On\-site meals * Health insurance plan agreement * Dental insurance agreement * Life insurance * Transportation allowance * SESC and university partnership agreements * Employee discounts on hotel services