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Job Summary: A Business Assistant at Sicredi performs routine support activities for business and administrative operations, focusing on execution and member service. Key Highlights: 1. Support the business area at the branch and in serving members 2. Identify opportunities for new business and assist in prospecting 3. Promote member interaction with digital channels and self-service Do you believe trust-based relationships build great stories? Do you value cooperation and want to be part of an institution that transforms lives through financial solutions? Then this opportunity is for you! At Sicredi, a Business Assistant performs routine business and/or administrative support activities, following defined operational procedures. They focus on execution, operating with limited autonomy within their scope of work and previously established authority limits. Required skills and knowledge are acquired primarily through daily practice. \#LI\-CO1 \#LI\-LP4 **Responsibilities and Duties** * Support the business area at the branch: Receive documents, verify compliance with legal formalities for transactions, and assist in preparing routines, contributing to faster and more efficient service for member requests. * Customer Service: Serve members and the community onsite at the branch. Help identify business opportunities, receive and address service requests, and resolve low-complexity issues or direct members to the channel offering the best service experience. Support guidance to help members better use available products and technologies. * Prospecting (support): Identify opportunities for new business, prospect new members, and refer them to Business Managers. Conduct the initial member intake. Welcome and guide members and the community to the channel—physical or digital—that offers the best service experience. * Collections: Support credit collections in cases of delinquency and within negotiated timeframes, per guidance from the business area, aiming to recover loaned capital. * Relationship Channels: Promote member interaction with self-service channels to enhance agility and direct members toward digital solutions. Assist members with their "digital inclusion." Act as an agent of change for members by providing guidance on optimal use of available digital services. * New Member Integration: Support, when necessary, the integration process for new members—clarifying basic questions and introducing relationship channels—as well as explaining Sicredi’s mission to foster member engagement with cooperative values. * Community Representative: Occasionally support cooperative events, helping organize and promote cooperative values. * Financial Transactions: Support operational tasks such as receipts, payments, various inquiries, cash register opening/closing, and cash control. Help prevent fraud and money laundering. * Database Maintenance: Assist Business Managers in registering and updating member data, ensuring compliance with internal regulations. * Standardization: Assist in correctly applying systemic and local regulations and guidelines. * Fulfill other duties and responsibilities related to this position. **Requirements and Qualifications** * Education: Completed or ongoing undergraduate degree; * **Certifications: CPA\-10, CPA\-20, or CEA (preferred)** * Familiarity with tools such as Microsoft Office (Excel, Word, PowerPoint) is desirable; * Knowledge of credit cooperatives; * Experience with administrative routines; * Key competencies include clear and assertive communication, technological proficiency, service orientation, analytical ability, process management, teamwork, adaptability, and continuous learning. **Additional Information** At Sicredi, we value the well-being, development, and quality of life of everyone on our team. Therefore, we offer: * Meal and Food Allowance * Medical Assistance * Dental Assistance * Daycare/Nanny/Child with Disability Allowance * Variable Compensation (Profit Sharing) * Private Pension Plan * Seniority Bonus * Group Life Insurance * Sempre Bem – psychological, social, legal, and financial assistance platform * Funeral Allowance * Cooperative Baby Kit and Breastfeeding Support * Cooperative Dedication – recognition of home time * Partner Agreements * Access to wellness platforms such as Wellhub, Vitta, Optum, and Zenklub * Pharmacy Discounts * Flexible Dress Code allowance appropriate to the cooperative environment **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative. Today, we continue growing and evolving every day alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranked #1 by Great Place To Work Brazil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A purpose that unites and inspires us—driving local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#VemSerSicredi!**
