Job Summary: Work as a Business Assistant in the MEMBER RELATIONSHIP RECEPTIVE UNIT, delivering service, relationship management, and business development to foster a prosperous society. Key Highlights: 1. Customer service and relationship management with members on the digital platform 2. Support in prospecting new business opportunities and integrating members 3. Promoting interaction with digital channels and cooperative values In this role, you will serve as a **Business Assistant** within the Cooperatives’ **MEMBER RELATIONSHIP RECEPTIVE UNIT**, performing service delivery, relationship management, and business-related activities. As a cooperative system, Sicredi Ouro Verde places people at the center and focuses on building a more prosperous society. **For those who, like us, believe cooperation is the best way to drive progress, here’s our invitation: shall we move forward together?** **Sicredi Ouro Verde Cooperative MT \- Relationship and Business Unit.** **Responsibilities and Duties** * Service Delivery: Serve members on the **digital platform**. Help identify business opportunities, receive service requests, and resolve low-complexity issues directly—or route members to the channel offering the best service experience. Support members in better utilizing available products and technologies. * Prospecting (Support): Conduct initial member contact to identify new business opportunities, prospect new members, and refer them to Business Managers. * Relationship Channels: Encourage members’ use of self-service channels to enhance efficiency and direct members toward digital solutions. Assist members with their "digital inclusion." Act as an agent of change for members by providing guidance to maximize usage of available digital services. * Integration of New Members: Support, when necessary, the integration process for new members—clarifying basic questions and introducing relationship channels. Likewise, explain Sicredi’s principles to foster member engagement with cooperative values. * Community Representative: Occasionally support cooperative events, contributing to organizing and promoting cooperative values. * Record Maintenance: Assist Business Managers in registering and updating member data, ensuring compliance with internal regulations. * Standardization: Support correct application of Systemic and Local guidelines and regulations. * Fulfill other duties and responsibilities related to this position. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Business Administration, Accounting, Economics, Marketing, Engineering, or related fields. * Desired skills and knowledge areas: Basic understanding of financial products and services; Member-focused mindset; Communication skills; Proficiency with technology; Organization; Cooperative principles. * Must reside in **Cuiabá \- MT**. * Must hold a valid ANBIMA certification: CPA10 or CPA20\. **Additional Information** **You will work at the Cooperative’s Relationship and Business Unit in Cuiabá.** **Immediate Supervisor: Rayele Gonçalves Carvalho** Working hours: Monday to Friday, from 08:00 to 17:00. **We offer Fixed and Variable Remuneration \+ Benefits Package:** PPR/Variable Remuneration (Annual Results Participation Program); Meal/Voucher; 100% fully covered health plan (Unimed, nationwide coverage), 70% for legal dependents; 100% fully covered dental plan (nationwide coverage), 70% for legal dependents; 100% life insurance; Childcare/Babysitter allowance; Private pension up to 10% (you contribute X%, cooperative contributes X%); Education allowance per internal policy; Wellhub fitness support; Sempre Bem: Employee and dependent benefits package: Psychological support, Legal counseling, Financial counseling, and Social services; Digital Hospital: Telemedicine, nutrition, and psychology. Health and Well-being – pharmacy discount; Sickness benefit supplement; Transportation voucher. **Attention:** Our communication will occur via email (registered during application) or phone. On the Gupy platform, you may track your progress through each stage of the selection process. **Tip:** The more complete and detailed your application/cadastro, the more it supports our resume screening process. **Pleasure to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **over 50,000 employees**. They make us the **Best Place to Work**, once again ranking first according to Great Place To Work Brazil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A purpose that unites and inspires us—promoting local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **\#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
