Job Summary: A Customer Service Representative serves customers by providing information, clarifying questions, and resolving issues with communication skills, proactivity, and empathy. Key Highlights: 1. Serve customers in person, by phone, or via email 2. Resolve problems and conflicts efficiently and courteously 3. Participate in training sessions to improve customer service The Customer Service Representative role is responsible for serving customers by providing information, clarifying questions, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. * Serve customers in person, by phone, or via email, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training sessions to enhance customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace
João Silva
Indeed · HR
João Silva
Indeed · HR
