CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: The professional will be responsible for serving in-person and online customers, managing orders, organizing deliveries, recording sales, and maintaining an organized work environment. Key Highlights: 1. Serving in-person and online customers with effective communication 2. Full order management and delivery organization 3. Maintaining a clean and organized workplace Located at the store front, ready to serve in-person and online customers, always maintaining an attentive posture and effective communication to ensure high-quality service. * Accurately record orders and relay them to production; * Receive orders via WhatsApp, social media, phone, and food delivery apps; * Pick items according to orders using packaging bags; * Answer questions regarding menu, pricing, promotions, and delivery timelines; * Coordinate deliveries with motorcycle couriers; * Record sales in the system or control spreadsheet; * Monitor payment methods and close the cash register; * Consult the production team about product availability before activating food delivery apps; * Resolve delivery-related complaints or issues; * Maintain courteous and professional communication, even in conflict situations; * Keep the workplace consistently clean and organized; * Assist in cleaning dining tables whenever necessary; * Assist in store cleaning during shift changes or closing.