Receptionist

Description

Job Summary: Providing courteous and efficient customer service, including registration, customer routing, and administrative support to the sales team, contributing to an excellent customer experience. Key Highlights: 1. Welcoming and efficient customer service. 2. Administrative support to the sales team. 3. Focus on customer satisfaction and service quality. Main Responsibilities: * Greet customers in person, providing courteous, efficient, and welcoming service. * Identify customer needs and direct them to the responsible sales consultant. * Conduct initial customer service, performing registration or updating information in the system. * Answer and route telephone calls, providing information and forwarding requests to the responsible department. * Monitor customer entry and exit flow at the dealership. * Support the sales team with administrative tasks related to customer service. * Organize the reception area and maintain a professional appearance of the environment. * Assist with schedule management, lead distribution, and service recordkeeping, as needed. * Contribute to delivering excellent customer service and strengthening customer relationships. Requirements: * Completed high school education. * Experience in customer service, reception, or administrative roles. * Basic computer skills (Microsoft Office suite and customer service systems). * Strong verbal and written communication skills. Desirable Competencies: * Excellent communication and interpersonal skills. * Friendliness, courtesy, and professional demeanor. * Organization and attention to detail. * Proactivity and dynamism. * Ability to work effectively in a team. * Agility in addressing requests. * Focus on customer satisfaction and service quality. Employment Type: Full-time CLT Salary: R$1\.677,00 per month Education: * High school currently in progress or interrupted (Preferred) Experience: * Customer reception (Mandatory) Work Location: On-site