Job Summary: A first-level technical support professional responsible for assisting users, diagnosing, and resolving incidents related to hardware, software, and systems. Key Highlights: 1. First-level support via phone, email, ticketing system, or in person 2. Incident diagnosis and resolution (hardware, software, network, systems) 3. User support and administration in Office 365 and Google Workspace **Company Description** SEGULA Technologies is a global engineering group serving all major industrial sectors: automotive, aerospace, energy, rail, maritime, pharmaceutical, and petrochemical. With a presence in 30 countries and 140 offices worldwide, the Group is committed to building close relationships with its clients thanks to the expertise of its 15\.000 employees. A leading engineering company that places innovation at the core of its strategy, SEGULA Technologies delivers large-scale projects—from research through industrialization to production. We encourage candidates from diverse backgrounds—including, but not limited to, race, ethnicity, gender, sexual orientation, age, disability, and religion—to apply. **Job Description** * First-level user support via phone, e\-mail, ticketing system, or in person. * Diagnosis and resolution of incidents related to hardware, software, network, corporate systems, and access accounts. * Basic user creation and administration in SAP (e.g., creation, blocking, permission maintenance). * Basic support for order or requisition entry in SAP (where applicable). * User support and administration in Office 365 and Google Workspace (password resets, permissions, licenses, troubleshooting). * Installation and configuration of equipment (laptops, printers, peripherals). * Tracking and logging of tickets in the system, following internal processes. * Administrative support for IT department routines (equipment dispatch, preparation of documents, maintenance of the ticketing platform). * Assistance in implementing new internal technologies and tools. **Qualifications** Experience in first-level technical support.
João Silva
Indeed · HR
João Silva
Indeed · HR
