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Job Summary: The professional will join the Shared Services Center, managing relationships with partners to ensure operational fluidity and excellence in billing and support. Key Highlights: 1. Act as the focal point for suppliers in resolving inconsistencies. 2. Collaborate with internal departments to resolve tickets and bottlenecks. 3. Identify friction points and propose creative solutions. About the Job: **JOIN MADEIRAMADEIRA!!!** At MadeiraMadeira, we believe in the power of reinvention: reinventing homes, stories, and, above all, people. Here, growth is part of the journey. If you want to be a protagonist, learn through hands-on experience, collaborate alongside incredible people, and build projects that leave a meaningful legacy in our story: your place is here with us. **About the Job** As a member of our **Shared Services Center (CSC)**, you will be a key cog in the mechanism driving the relationship between MadeiraMadeira and its partners. Your mission is to ensure daily operational fluidity, guaranteeing that billing and support processes are executed with excellence, agility, and a focus on continuous improvement of the supplier experience. **Work Model:** Hybrid **Location:** Curitiba/PR Responsibilities: **✨Activities You Will Lead:*** Act as the focal point for suppliers in resolving billing inconsistencies, ensuring financial and operational compliance. * Perform supplier setup and maintenance in internal systems, ensuring data integrity and correct system integration. * Execute and monitor CSC processes, ensuring adherence to deadlines (SLAs) and maintaining delivery quality. * Collaborate with internal departments to resolve tickets and bottlenecks, promoting clear and assertive communication across departments. * Maintain organized and up-to-date process documentation, serving as a foundation for training and audits. * Identify friction points in current processes and propose creative solutions or automations to increase departmental productivity. Qualifications: **To Build Your Dream Environment, These Elements Are Essential:*** Intermediate Excel/Google Sheets — basic formulas and pivot tables; * Experience in Supplier Support; * Ability to manage multiple tasks; **Education:** Completed Bachelor’s degree in Engineering, Administration, Logistics, or related fields. **A Special Touch in Our Decoration:*** Familiarity with data tools (SQL, Looker); * Experience handling tickets/calls; **What You’ll Find Upon Entering Our Home:*** Meal and food allowance via Flash Benefits card; * Wellhub (formerly Gympass); * National Health Insurance Plan (with co-payment); * SulAmérica Dental Plan; * MetLife Life Insurance; * Benefits program offering discounts at various establishments; * Monthly subsidy for electricity and internet expenses (for remote workers); * Partnership with S System (SESC, SENAI, SENAT); * Partnerships with universities and diverse educational institutions; * Ammar Program (MadeiraMadeira’s pregnancy and parenting program). **Get to Know MadeiraMadeira!** **Building the Ideal Home Requires Many Pieces — And You Are One of Them!** Transforming every house into a home where lives are built, dreams come true, and memories are eternally cherished is our mission. And yours? For over 15 years, we have been reshaping the home-building experience through innovation, technology, and, above all, a deep focus on our customers’ real needs. Today, we are Latin America’s largest home products platform, with over 2 million items available on our e-commerce, marketplace, and numerous Guide Shops and Distribution Centers spread across Brazil. Living the MadeiraMadeira experience means: * **Building a High-Performance Team:** With the right people in the right roles, continuous feedback, and a culture that values ongoing development; * **Working with Customer Obsession:** We start from the end and deliver simple, useful, and delightful solutions; * **Having Unwavering Willpower and Determination:** Acting with courage, discipline, and long-term focus while always believing in our purpose; * **Putting the Team First:** Collaborating actively, making decisions collectively, and executing responsibly; * **Being Resilient:** Turning obstacles into learning opportunities and adapting to change; * **Delivering Results to Earn Your Place:** Consistently and collectively delivering results because we know credibility is earned through daily actions; * **Executing with Agility:** Failing fast, learning fast, and correcting even faster; * **Being Curious:** Driven by curiosity, motivated by the desire to learn, innovate, and lead; * **Doing More with Less:** Creating innovative solutions with optimized resources, always acting responsibly and efficiently. **Diversity, Inclusion, and Belonging** We are a team of over 1,400 people who believe that differences make us stronger. We strive for a more diverse, welcoming, creative, and fair environment for everyone! Therefore, all our opportunities are open to people with disabilities (PCD). Let’s together transform houses into homes? \#VemSerMadeiraLover!
