Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Analyst to strategically support customers with a focus on materials, ensuring excellence in order management, delivery tracking, and cross-functional support. Key Highlights: 1. Strategic customer service focused on materials 2. End-to-end order management in SAP (order to cash) 3. Proactive problem resolution and continuous process improvement At tesa, we are not just colleagues — we are collaborators who thrive by challenging boundaries and questioning the status quo. Our mission is to create sustainable adhesive solutions that improve work, products, and the lives of our customers — we are passionate about making a difference! We value diversity and are committed to fostering it across our teams. Therefore, this position — like all others we offer — welcomes applications from people with disabilities. We are looking for a **Customer Service Analyst** to strategically support customers with a focus on materials, ensuring excellence in serving both internal and external customers, order management, delivery tracking, and support for Supply Chain, Sales, and Logistics departments. **Responsibilities and Duties** * Manage customer service with emphasis on logistics processes and material management, ensuring high service levels. * Handle order management in SAP, overseeing the full order-to-delivery cycle (order to cash). * Coordinate deliveries, billing, and credit processes, ensuring data accuracy and timely execution. * Proactively resolve problems, complaints, and operational deviations. * Maintain ongoing communication with internal departments, focusing on solution delivery and customer relationship, contributing to continuous process improvement. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Business Administration, Logistics, Engineering, or related fields. * Prior experience as a **Customer Service** professional in **medium- or large-scale industries**, preferably in the **automotive sector or automotive suppliers**. * Practical experience with **SAP**, especially in Customer Service routines, billing, orders, and master data maintenance. * Ability to work with maturity, critical thinking, autonomy, and solution orientation. * **Intermediate English proficiency**. **Additional Information** * Short Friday: How about disconnecting on Fridays at 2 PM and starting your weekend early? * Hybrid Work Model: Balance is everything — we operate on a 3 days in-office / 2 days remote schedule; * Meal Voucher; * Medical and Dental Insurance: Fully covered for employees and legal dependents! * Parking Allowance; * Private Pension Plan: We plan for your future together! Contribution match is 1:1; * Annual Bonus; * Childcare Allowance for children aged 0–2 years; * Education and Language Learning Support Programs; * Careshop: As part of the Beiersdorf Group, enjoy special discounts on Nivea and Eucerin products! * Gympass. We invite you to join a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with continuous learning opportunities and challenging projects, join our team!