Job Summary: Professional responsible for customer service, delivery tracking, incident registration, and coordination with internal departments to resolve issues. Key Highlights: 1. Customer service via phone, email, and WhatsApp 2. Focus on problem resolution and organization 3. Dynamic and collaborative work environment **Responsibilities:** * Provide customer service via phone, email, and WhatsApp; * Track deliveries and provide tracking information; * Record transportation incidents (delays, damages, losses, returns); * Coordinate with internal departments (operations, logistics, drivers) to resolve issues; * Keep customers informed about the status of their requests; * Support the sales department with quotations; * Update systems with incident and service records. **Requirements:** * Prior experience in customer service centers (SAC), customer support, or administrative roles; * Strong verbal and written communication skills; * Organizational skills, proactivity, and focus on problem resolution; * Proficiency in Microsoft Office and transportation management systems (SSW) is a plus. **We Offer:** * Competitive salary commensurate with the role; * Transportation allowance / Fuel allowance; * Meal allowance or food allowance; * Health and dental insurance (optional — please indicate); * Dynamic and collaborative work environment. Employment Type: Full-time, Permanent CLT Compensation: R$2.000,00 - R$2.300,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
