CRM Analyst

Description

Job Summary: The professional will be responsible for generating performance reports, collaborating with sales and support teams, developing interactive dashboards, and participating in continuous CRM improvements. Key Highlights: 1. Bachelor's degree in Administration, Marketing, Commercial Management, or related fields 2. Proficiency in Power BI and digital campaigns 3. Experience in retail companies or organizations with high-volume customer relationship management Description: Apply quickly via email: Requirements and Qualifications: * Bachelor's degree in Administration, Marketing, Commercial Management, or related fields; * Proficiency in Microsoft Office suite and digital tools; * Prior experience with any CRM tool; preferred: Syonet, RD Station, or Microsoft Dynamics 365; * Knowledge of Power BI and digital campaigns. Desirable: * Experience in retail, automotive dealerships, or businesses with high-volume customer relationship management; * Organizational skills and attention to detail, ensuring quality in segmentation and automation; * Proactivity, with the ability to identify opportunities and implement solutions; * Strong communication and teamwork skills, interacting across departments; * Results-oriented mindset, aligning actions with engagement, conversion, and customer retention goals; * Disciplined and trustworthy profile, ensuring data integrity and campaign consistency; * Analytical and data-driven profile, with ease in interpreting information and proposing improvements; * Interest in continuous learning and staying updated on CRM best practices and trends. Responsibilities and Duties: * Generate weekly campaign performance reports to support strategic decision-making * Collaborate with sales and support teams to ensure consistent data and improve lead quality * Develop interactive Power BI dashboards for real-time metric visualization * Participate in CRM continuous improvement initiatives and propose innovative solutions Benefits: TotalPass, Life Insurance, Meal Voucher, Dr. Move telemedicine benefit (including telepsychology, nutrition counseling, and sports coaching), Transportation Voucher, Health Plan, Pharmacy Discounts, Birthday Day Off, Dental Plan, Goodard: Pre-paid credit card, Honda product discounts. Work Schedule: Monday to Friday, from 8 a.m. to 6 p.m. Knowledge: Education: Bachelor's degree — Administration, Commercial Management, Marketing, Advertising and Public Relations — Completed 2512200202551820737