Junior Administrative Analyst

Description

Job Summary: The professional will provide operational and administrative support to the Investments area, with a focus on Commercial support, executing account opening and maintenance routines and customer service. Key Highlights: 1. Operational and administrative support in the Investments area 2. Focus on supporting the Commercial area and customer experience 3. Opportunity in an innovative, data-driven environment With over 40 years of history, we are pioneers and specialists in the payroll-deductible loan segment. We also offer fixed-income and variable-income investments through Paraná Banco Investimentos. We provide secure and transparent loans for those wishing to pay off larger debts, invest in something, or fulfill a dream. Our purpose is to transform financial solutions into smiles! **What makes us special?** * **We are passionate about smiles:** We seek the best experiences for our customers, value people, and are passionate about our company. * **We are innovators and pursue simplicity:** We test, learn, and continuously think about improvements. * **We are flexible and drive change:** We cultivate adaptability as a virtue, encouraging and promoting constant transformations to achieve the best in every journey. * **We are data-driven:** Our objectives are clear—if we cannot measure it, we cannot do it. We are guided by efficiency and maximize the use of available resources. Our job openings are open to everyone! Without distinction of gender, race, color, age, sexual orientation, or ethnicity. Requirements: **Responsibilities and duties:** * Provide operational and administrative support to the Investments area, with priority focus on supporting the Commercial area; * Execute and monitor routines related to individual (PF) and corporate (PJ) account opening, maintenance, and closure; * Update registration records, verify and regularize documentation, manage suitability assessments, regulatory terms and powers, and process subscriptions, redemptions, billing notices, custody transfers, and TEDs (Immediate Transfer Document); * Handle operational requests originating from Commercial channels, the App, Netbank, Customer Service Center (SAC), and institutional e\-mails, ensuring smooth customer service, proper handling of tickets and operational incidents; * Collaborate with departments such as Treasury, Compliance, Products, Middle Office, Technology, LGPD, Internal and External Audit, contributing to meeting deadlines, regulatory controls, reconciliations, verification of automated reports, audits, and continuous improvement of operational processes. **Expected outcomes:** * Accurate, timely, and standardized execution of Backoffice operational routines, directly contributing to Commercial area efficiency and customer experience quality. * Organization, attention to detail, and prioritization ability to reduce rework, mitigate operational errors, maintain regulatory compliance, and support smooth interdepartmental process operations. * Gains in operational efficiency through correct use of internal systems, support for audit, compliance, and LGPD controls, and a collaborative attitude to identify improvement opportunities in existing workflows. **Mandatory requirements:** * Completed undergraduate degree in Administration, Accounting, Economics, or related fields. * Knowledge of administrative and operational routines, strong organizational skills, attention to detail, sense of responsibility, and ability to handle simultaneous tasks. * Clear communication and collaborative attitude for direct interaction with the Commercial area and other supporting departments within the institution. * Familiarity with digital tools, internal systems, and Microsoft Office suite. **Desirable requirements:** * Prior experience in administrative and operational routines at financial institutions, investment areas, or backoffice functions. * Basic knowledge of financial products, account opening and maintenance processes, suitability assessments, compliance, and banking operations. * Experience in high-volume environments, cross-departmental collaboration, and participation in audit or operational control routines will be considered a plus. **Work model:** Employees residing in Curitiba and its metropolitan region: Hybrid. Benefits **What we offer you:** Meal Allowance and Food Voucher (No deductions!) Transportation Voucher (If needed) Health and Dental Plans Partnerships with restaurants, universities, travel networks, and language schools Psychological Support Vaccination Campaigns Life Insurance Social Services Corporate Academy Learning.Rocks Birthday Day Off ️ Gympass Profit Sharing (PLR) Childcare Allowance or Babysitter Allowance ‍ Maternity Leave of 6 months and Paternity Leave of 30 days. **No dress code:** You may dress as you prefer! At our physical headquarters, you will find: Common area and nursing room. Talent Referral Program **Learn more about our benefits here:** Benefits Guide **Affirmative action positions** All our job openings are open to diversity and inclusion! These are initiatives led by Paraná Banco to foster a more welcoming, diverse, and inclusive environment for everyone. Respecting and valuing differences that drive and contribute to our evolution is part of our culture. We face many challenges ahead and believe diversity brings us closer—day by day—to our greatest dream: becoming Brazil's best payroll-deductible loan provider! **LGPD** Paraná Banco has a security and transparency policy regarding the processing of personal data of individuals involved in our selection processes. All candidate information is rigorously handled in accordance with the LGPD and our Privacy Policy. **Still have questions?** Access our Code of Ethics. **More about Paraná Banco** * Career page * LinkedIn We believe in an inclusive and diverse company, so everyone is welcome. **Come smile with us.**