SALES ASSISTANT

Description

### **Job Mission** Carry out administrative support activities within the commercial area, including addressing the information needs of the sales team and accelerating the sales process. ### **Key Responsibilities** * Assist customers during in-store purchases by registering, editing, and updating customer portfolio information for unit sales representatives in the company system, thereby facilitating and expediting the sales process and enabling future contact for new negotiations; * Assist customers with warranty-related procedures by opening service history records and receiving parts, issuing Sales Orders, Invoices, and Fiscal Notes in the system for subsequent managerial approval, thus expediting customer service and related processes; * Cancel and discard Fiscal Notes in the system when registration errors, product sales discrepancies, or value inaccuracies occur, preventing cash register closing inconsistencies; * Enter Purchase Orders into the company system for payment to registered installers linked to sales referrals, expediting managerial approval; * Assist in monitoring system records, including picking lists, billing, and cancellation of sales items, contributing to process efficiency and managerial approvals for the unit; * Assist in managing and replenishing the daily stock ledger for parts under the responsibility of the sales area, ensuring coverage of high-turnover key parts and avoiding stockouts that disrupt the sales process; * Support unit management in auditing parts and verifying compliance with standards and procedures followed by sales representatives, monitoring Purchase Orders and on-hand inventory to minimize errors and costs for the company; * Approve, upon request from unit management, Warranty Sales Orders, sales discounts, future delivery shipments, and Return Orders, thereby expediting warranty and sales processes; * Open and monitor service tickets in the system for the Information Technology, Tax, and Warranty departments via the company intranet, ensuring resolution of impediments affecting sales processes. ### **Basic Requirements** * Completed high school education or currently pursuing higher education; * Customer service experience; * Availability to work on-site at the store; ### **Desirable Requirements** * Intermediate-level proficiency in Microsoft Office Suite; * Knowledge of negotiation techniques.