JUNIOR CLIENT SUCCESS ANALYST | QUERÊNCIA

Description

Job Summary: The professional will be responsible for ensuring the correct use of products and solutions, while actively contributing to aligning the company's strategic goals with those of its customers. Key Highlights: 1. Providing technical and strategic support to customers 2. Focusing on improving engagement and performance 3. A collaborative and continuously learning environment Improve engagement and performance through analysis, technical support, training, and customized action plans tailored to each customer, aiming to satisfy them. **Responsibilities and Duties** We are seeking a professional to provide **technical and strategic support to customers**, ensuring **improved engagement and performance** through **analysis, training, and customized action plans**. The professional will be responsible for ensuring the **correct use of products and solutions**, as well as actively contributing to strategic alignment between the company and its customers. Here’s what your typical workday will look like: * Manage **data and key performance indicators (KPIs)**, ensuring proper use of products and solutions. * Monitor and stay informed about the department’s **pending items** to proactively resolve them. * Assist in developing **action plans** based on customer and market KPIs. * Drive **strategic initiatives to optimize results**, maintaining regular communication with stakeholders. * Provide **technical support to customers** through data analysis and capacity building, ensuring they possess the necessary knowledge to maximize solution benefits. * Conduct **remote and in-person training sessions**, as well as alignment meetings with customers. * Stay up to date on **the company’s solutions and their latest developments**. * Collaborate with the **commercial strategy**, ensuring cross-departmental alignment and an exceptional customer experience. **Requirements and Qualifications** * Knowledge of **agricultural operations**. * Valid **Class B driver’s license**. * Proficiency in **Microsoft Office Suite**. * Knowledge of **COA** (desirable). * English and/or Spanish (desirable). **Additional Information** **Benefits:** * Meal Allowance or Food Voucher * Unimed Health Plan (Family Coverage) * Odontoprev Dental Plan (Family Coverage) * Life Insurance * Wellhub Partnership (Gympass) * Childcare Assistance * Health and Wellness Program * Corporate University **If you’re looking for a challenge in a strategic and innovative sector, join our team!** We are a global leader in agribusiness technology, combining Artificial Intelligence, IoT, and automation to transform how food is produced. Our mission? To make every farm smarter, more sustainable, and more profitable—creating real impact in agriculture and around the world. **Global Presence, Innovative DNA:** Founded in Brazil in 2007 by Cuban engineers passionate about innovation, our journey has led us to expand into over 10 countries and impact over 9 million hectares. Today, we operate in Brazil, the United States, Colombia, China, and other countries—and continue growing to bring agricultural technology to new frontiers. **Our Team \#DreamTeam**: Our team comprises over 700 professionals—including engineers, data scientists, developers, agronomists, and specialists—who share one purpose: revolutionizing agriculture through technology. Here, every employee is an agent of transformation, bringing individuality to build something extraordinary. **Innovation Beyond Technology**: At Solinftec, innovation isn’t limited to our products—it’s embedded in how we work. We value a collaborative, transparent, and continuously learning environment where every idea can generate real impact. We work together with good humor and passion because we believe great change happens as a team. **Transforming Agriculture to Change the World:** Our commitment goes beyond technology—we create solutions that drive sustainability and efficiency in agribusiness, securing a more prosperous future for producers and consumers alike. If you seek challenges, purpose, and want to be part of this revolution, Solinftec is the place for you! Believe it—you can change the world! And we already are. Join us and help transform the future of agribusiness! *\#AgTech \#InnovationInAgriculture \#GlobalCareer \#Solinftec*