Store Assistant and Customer Service - Iranduba

Description

Job Summary: The professional will be responsible for customer service, performing various store support activities such as payment verification, organization, and assistance across multiple areas, aiming to ensure customer satisfaction. Key Highlights: 1. Focus on customer satisfaction and welcoming service 2. No prior experience required 3. Opportunity for learning and knowledge sharing Bemol is a retail services and product commercialization company whose primary objective is to achieve customer satisfaction before, during, and after the sales process, while adhering to continuous improvement practices, applicable external legislation, and the organization's cultural principles and values—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** **At Bemol, you will delight customers by performing the following activities:** * Conduct payment verification and registration processes for payments made by customers, operating the necessary systems to complete them; * Be responsible for received funds and documents; * Greet customers upon arrival, ensuring high-quality service and directing them to areas of interest within the store; * Assist in emergency and incident situations at the store; * Conduct inspections of store premises, supporting organizational tasks; * Record any abnormalities occurring on company premises in the daily incident logbook and promptly inform management or immediate supervisor; * Assist customers by providing information about products and services; * Support warehouse routines under supervision; * Actively collaborate with the team to achieve customer satisfaction; * Meet weekly performance targets; * Contribute to other activities aimed at achieving the store’s overall goals; * Learn extensively and share knowledge This position covers the following areas, depending on customer needs: * Cashier operations (store, lottery, pharmacy, and supermarket); * Store reception; * Self-service; * Warehouse and product delivery to customers; Customer Service Assistant. * **Requirements and Qualifications** **What we require!** Experience: No experience required Education: Completed high school or currently enrolled in higher education. Schedule: Availability to work on Saturdays, Sundays, and holidays. **Bonus points if you have!** * Customer service knowledge; * Computer literacy; * Strong interpersonal communication skills; **Additional Information** *At Bemol, we value diversity and are committed to fostering an inclusive culture that promotes equity and recognizes individual uniqueness—including gender, religion, persons with disabilities (PCD), LGBTQ+, race, and ethnicity. All our selection processes align with this commitment.* Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, the company operated in the pharmaceutical trade, later expanding into cereals, cement, and ultimately household appliances—a sector in which it continues to operate today. Over time, Bemol evolved into a modern, agile company and a reference in nearly all segments it serves: electronics, household appliances, furniture, self-service, pharmaceuticals, construction materials, food, among others. Today, we operate over **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to quality service, Bemol also operates **22 lottery outlets** within its stores and **5 Bemol Supermarket units** in Manaus. In 2016, Bemol expanded into healthcare with the launch of **Bemol Farma**, which currently comprises **47 physical units** and 1 online store. To complement this initiative, we also operate a unit of **Bemol Health Clinic**. Currently, we have approximately **5,000 employees**, and continue expanding steadily. We seek professionals who are passionate about their work, persistent, creative, agile, and eager to grow alongside Bemol.