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Job Summary: The professional will provide technical support for the installation and maintenance of Fiber Optic networks, ensuring customer satisfaction and the quality of telecommunications services. Key Highlights: 1. Technical support for Fiber Optic networks 2. Focus on customer satisfaction and high-quality service 3. Installation and maintenance of products at the customer's premises **VP:** Engineering and Customer Services **Directorate:** Centralized Customer Services **Work Location: Manaus** **Responsibilities and Duties** * Provide technical support for the installation and maintenance of Fiber Optic networks, performing all necessary activities to support repair, configuration, and guidance; * Install, contain, and repair defects in optical network "links" using basic knowledge of fiber optics, proficiency with optical test equipment such as OTDR, Power Meter, OTDR, optical pen, etc., aiming to deliver telecommunications products. * Promote customer satisfaction through quality service and empathy; * Responsible for providing technical support for B2B field requests, VIP customers, regular customers, and others; * Manage application repair and technical support for field activities; * Perform installation and maintenance of customers/products at the customer's premises using quality questionnaires. **Requirements and Qualifications** * Completed High School education; * Driver's License — **Active and Permanent Category B;** * Desired experience and skills in manual and/or technical work (tools, wires, outlets, electricity); * Desired experience in Customer Service; * Ability to work at heights, near electrical networks, and perform cable deployment; * Knowledge of computer systems, Windows, and Office Suite; * Discipline and appropriate attitude in daily activities; * Commitment to continuous learning and individual development. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for Annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentically yourself. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses. • Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to participate in Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io — no participation or hiring fees apply. We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Bring Closer** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We implement agile methodologies across the organization, seeking innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and Age 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest HD channel lineup for pay-TV and numerous online applications. To ensure our customers enjoy the best possible experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to explore new technologies, plan Vivo’s network infrastructure, and drive technological expansion of our products and network. The Customer Services team ensures speed and quality in repairing, installing, and maintaining B2B and B2C lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best customer experience begins with an excellent employee experience. **\#VemPraVivo**
