POST-SALES ASSISTANT

Description

Job Summary: This professional will be responsible for customer service, recording and tracking complaints, and supporting the sales and logistics departments. Key Highlights: 1. Working in a company that encourages continuous growth and development. 2. Customer support, resolving inquiries and tracking complaints. 3. Collaborating with sales and logistics teams to support customer service. Welcome to Supergiro Distribuidora! Supergiro Distribuidora is a reference in the distribution segment across the states of Amazonas and Roraima, and part of the Medeiros Group. If you are seeking a new professional challenge and wish to work in a company that encourages and supports its employees' growth, fosters a continuous development environment, and values internal talent, Supergiro Distribuidora is the right place for you. Your responsibilities will include: * Providing customer service to clarify inquiries and suggestions; * Recording and tracking complaint history; * Directing complaints to the responsible department and following up to ensure resolution within the timeframe stipulated by the Consumer Protection Code; * Validating the resolution of the issue with the customer; * Supporting the sales and logistics departments in delivering customer service; * Performing other related duties as described above. Requirements: * Completed or currently pursuing a Bachelor's degree in Administration, Commercial Management, Marketing, Logistics, or related fields; * Intermediate-level computer skills; * Intermediate-level Microsoft Office proficiency; * Experience in customer service; Preferred Qualifications: * Desired: Proven experience in this role; * Desired: Understanding of the sales/commercial process.