Description
Job Summary:
Professional responsible for ensuring customer satisfaction and contract renewal, improving processes, and monitoring SLA.
Key Highlights:
1. Focus on customer satisfaction and renewal
2. Improvement of internal and customer processes
3. Monitoring of customer SLA
**Ensure satisfaction of current customers;**Provide service amid high volume and dispersion across smaller branches;
**Renew contracts (renewal target: 95%);**Develop upselling;
**Improve customer and internal processes;**Monitor customer SLA;
**Submit performance reports and hold meetings for specific accounts;**Conduct remote meetings and, in some cases, in-person meetings.
Employment Type: Full-time CLT
Salary: R$2\.562,03 \- R$3\.934,00 per month
Benefits:
* Medical insurance
* Life insurance
* Meal allowance
* Food allowance
* Transportation allowance
Work Location: On-site