Customer Service Representative

Description

Job Summary: A law firm is seeking a Customer Relationship Assistant to accompany the customer journey, ensuring close and high-quality service. Key Highlights: 1. Opportunity for development in the legal and customer service fields 2. Environment with continuous learning and growth opportunities 3. Customer service via WhatsApp, telephone, and digital channels CUSTOMER RELATIONSHIP ASSISTANT (CUSTOMER SUCCESS) \| LAW FIRM Location: Rio Grande/RS Work Mode: On-site Employment Type: PJ (Individual Entrepreneur) Working Hours: Business hours (Monday to Friday) Compensation: BRL 1\.700,00 (transportation allowance included) About the Opportunity A law firm specializing in corporate debt negotiation seeks a Customer Relationship Assistant to support the customer journey, ensuring close, organized, and high-quality service. This position is ideal for early-career professionals aiming to develop in the legal and customer service fields within an environment offering continuous learning and internal growth opportunities. Main Responsibilities * Customer service via WhatsApp, telephone, and digital channels; * Monitoring the customer journey and updating information; * Managing follow-ups and return tracking; * Organizing documents and supporting in-person service; * Assisting with administrative tasks related to customers. Requirements * Completed high school education (higher education is a plus); * Strong verbal and written communication skills; * Empathetic, organized, and proactive profile; * Interest in professional development; * Proficiency with digital tools and systems. Preferred Qualifications * Experience in customer service; * Interest in the legal field. Minimum Education Level: Bachelor's Degree