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Job Summary: A professional responsible for post-delivery technical support, diagnosis of service requests, preparation of reports, supervision of repair work, and management of service tickets, ensuring customer satisfaction. Key Highlights: 1. Working on impactful projects 2. Development and enhancement of competencies 3. Primary point of contact with the client **Description** We are seeking professionals passionate about contributing to operational excellence. By joining us, you will have the opportunity to develop and enhance your competencies while participating in impactful projects that make a difference. Take the next step in your career! **Responsibilities and Duties** Provide initial post-delivery technical support to customers, scheduling and conducting unit inspections. Diagnose and classify customer requests, identifying their origin and the optimal solution for each case. Prepare and present detailed technical reports, including photographic documentation and expert assessments of identified defects. Schedule and supervise repair work execution, ensuring quality, adherence to deadlines, and customer satisfaction. Manage technical service tickets using the Mobuss software, keeping all process stages updated. Serve as the primary point of contact with the customer throughout the support process, maintaining clear, proactive, and courteous communication. Enter service requests, purchase orders, contracts, and invoices using the SIENGE software. **Requirements and Qualifications** Completed degree in Civil Engineering; Familiarity with SIENGE.
